BaoBun Botanic — Restaurant in Belfast

We used to get Bao Bun all the time. But we’ve found recently that it has become too expensive given what you get. £40+ for some bao’s, fries and pieces of chicken just isn’t value for money. Unfortunately the fries were pretty lacklustre. The Bao’s were good, they always are. Also paid for a dip but didn’t receive it, and it had been highlighted on the receipt to. (We took that up with Just Eat). I understand that things can be forgotten, but when you pay for something you expect to get it. I understand that given the current climate that restaurants are struggling but it just doesn’t seem the price is worth what you actually get in the end. I mean it’s an extra £4.60 for some extra meat, the Bao’s are always full so where is that extra portion going? Is something else being removed to fit in the extra meat? Just isn’t worth it in the end. Boojum have extra meat, it’s a full portion and doesn’t cost as much as this. Just some constructive feedback from what used to be,...

Went in expecting a bao experience or atleast similar to it but found food that probably might work for this part of the world where hot sauce is actually sweet and kimchi flavour has no meaning. I didn't want to leave this review but then I had to for people who might be going in looking for the authentic or close to authentic bao and if not then looking for hot spicy flavour food and I thought this review might save them the experience of tasting sweet sauce instead of spicy flavour. The meat filling for each bao was disappointing and the bao bun itself was puffed up beyond necessary for a bao. Bao bun in fast food style yes but similarity to the goodness of real bao very very +very far. No matter what is the response I still stand by this opinion and it is definitely aimed at the crowd who would be searching for the kick in the hot flavour on the menu but good to see the owner takes reviews and feedback...

Great experience here tonight for my first time in BaoBun! The food was great, but it was the customer service that stuck out for me. Very friendly service. When I was ordering, I was told it would be 10 minutes for the chicken to cook (which was totally fine!). So, after 10 minutes I got my food. I honestly didn’t mind the wait, but the staff felt it appropriate to give me a small bag of chips to say sorry! The apology wasn’t needed but it left myself and my friend Lewis in awe.

This is the first time I’ve left a review for customer service and I felt compelled to do so tonight! The customer service assistant from Liverpool (unsure her name) went that little bit extra for us and it went a long way. It costs the company nothing to give a few complimentary chips to a customer, but it has left a lasting impression for me that I will pass on to my friends. A good investment I believe. Will...