Little Wing Pizzeria — Restaurant in Belfast

Little Wing Pizzeria, Ormeau Road – Service that Fell Flat, Even Before the Dough Rose

This evening’s visit was supposed to be our easy, mid-week family treat: arrive early, sit down together, grab one pizza to-go for me, and head out on time for an appointment. Instead, Little Wing turned it into a no-show dinner and a lesson in how not to keep a promise.

The Plan

18:00 – We place our order and pay in full. I explain I’ll dash out, pick up my boxed pizza at 19:30, and we’re assured—twice—“No problem, it’ll be ready for you.” The rest of the family stays to dine in; I leave for my appointment confident everything’s sorted.

The Reality

19:30 – I swing back, hazard lights blinking because Ormeau Road parking is non-existent, and step inside. The front-of-house staff greet me by rattling off the day’s special, as if I’ve just walked in. When I confirm I’m the pre-paid takeaway, a waiter glances toward the kitchen and shrugs: “Yap, we’ll have it ready in a few minutes.” Translation: they haven’t even started it. I remind him of the earlier promise and point to my illegally parked car. His response: “We don’t have it, and I can’t do anything.” Offered a refund, yes—but that hardly compensates for the wasted time, the cold dinner waiting at home, and the jarring sense that my custom was disposable.

Why This Matters

Little Wing was bustling; clearly demand is high. But success should sharpen, not dull, a restaurant’s respect for its customers’ time. Telling someone their food will be ready, taking payment, then shrugging an hour later is more than a slip-up—it’s a breach of trust.

Restaurants live and die on reputation. If you’re considering Little Wing Ormeau Road, ask yourself: in a city with plenty of good pizza, do you want to reward that kind of indifference? Reliable service is as important as a perfectly blistered crust; without it, the experience collapses faster than an...

I have visited numerous Little Wing restaurants and always and loved it, but this was my first time trying the Ormeau road branch. We waited 10 minutes for a table which was fine, then ordered drinks for 2 adults and 2 kids which didn’t arrive for 10-15 minutes. We then placed an order for 2 kids meals and a pizza and a few sides, this must have taken almost an hour to arrive. The kids were so hungry that they started complaining and kept asking where their food was. Upon asking the manager, we were told it was a busy night (it was a Tuesday evening). What finally arrived were overcooked pizzas and stale rocket which was clearly past the sell by date. After finishing I stacked the plates up to make it easier for the server to clear, however she must of walked past and looked the plates up and down a total of 6 times before we had to ask someone to lift them and place an order for the kids deserts. Totally unacceptable. Also I’m not sure how to word this but the hygiene of some of the staff was clearly lacking, it was extremely off putting whilst eating but I don’t want to say too much. Had it not been a birthday with 2 children we would have left...

Fantastic! Great first impressions in relation to the building, style and set up of the restaurant and then you meet the servers who are extremely friendly, professional and confident. You feel like you are in great hands from the minute they approach you. I was seated straight away and immediately noticed how great the whole atmosphere was - so chilled and the staff are so attentive as well. We ordered dough balls, olives, Caesar salad, chilli cheesy garlic bread and then a picante pizza with nduja as an extra topping. The food was beautiful and waiting times were perfect especially as they were so busy but it didn’t feel manic. I had to take some of the food home as the portions are huge and great value for money as well as amazing quality. I couldn’t fault one thing about the Ormeau Little Wing! Will be returning...