Orto Pizza — Restaurant in Belfast

The food was lovely but almost came out too quickly. We had ordered cocktails and the food arrived before they did. The service was severely lacking, everyone was disinterested and we had to go and find waitresses on more than one occasion to order more drinks. We had tried to phone to see if we could modify our booking as we were running late only to find there was no phone number available, seemingly a massive oversight. We messaged on the booking system to be told it wasn’t possible as our table was rebooked for 1900 (we had a 1700 sitting). That wasn’t an issue, we rushed and got there on time. However as we were trying to order a final round of cocktails the staff were very short with us telling us they could maybe make one but we wouldn’t have time to drink it as they needed our table back in fifteen minutes. It seems other people were told about the hour and a half seating, but we were literally informed on the way to the restaurant that we had the table for two hours. It wasn’t necessarily an issue, but it felt extremely rude the way the waitress was talking to us, then proceeded to come over with the bill and leave it on the table after telling us off. Really made us feel quite embarrassed if I’m being honest as it felt like they were kicking us out after paying a significant amount of money on cocktails and a lot of food. After getting a bill for lovely food and several lovely cocktails it really ruined the experience to leave on a sour note as it really felt like we were being treated like children and that we were just another number. I really do appreciate tables have bookings after you’re eating, but it was the way we were spoken to and chased out the door, especially considering there were several empty tables around us and no one queuing, it just felt a bit unnecessary to be so rude and short with us. Would not return...

I have loved Orto since the first restaurant opened in Stranmillis, however, seemingly echoing quite a few reviews already on here, the customer service we experienced at the Talbot Street restaurant at the weekend was extremely off-putting. We arrived at our table on time at 6.30 Saturday evening, the waitress serving our table was lovely and we enjoyed a really tasty meal. However after being at the table for no more than an hour and 15 minutes, we were told that the table was booked after us and we had 15 minutes left on the table. We still had cocktails to drink so we continued to drink them. Another waitress approached the table 5/10 minutes later with our bill (which we hadn’t asked for) and told us the table was booked for 8.30pm and we needed to leave, bear in mind it wasn’t even 8pm at this stage. I was really not happy with the way we were spoken to but we finished up our drinks and got up to pay the bill. I’ve never had an issue splitting a bill at the other Orto restaurants so was surprised when I was very rudely told by the waitress who brought us the bill that they wouldn’t do it for us. I politely mentioned that I’d split bills at the other locations and the waitress responded so rudely to me, cutting me off. I was honestly shocked that she thought it was okay to speak to a customer like that. The bill was sorted by another (much more pleasant) member of staff, however we left feeling deflated as we’d been spoken to so badly. I love orto but would be put off from returning based on the...

For a large party the food was pretty good. Promptly served starters and the pizza had a nice flavour. My friend’s pizza took about 15 minutes longer than the rest coming out so they wiped it off the bill, nice touch. That waitress was lovely. However, looking back through the reviews a common theme is the rude staff and I can see why. One waitress in particular said something along the lines of “I’m serving another table but what do you want?” when asked to refill the water jugs, leaving the whole table a bit shocked. Only informed about 15 minutes before the reservation that they required the table back in exactly 2 hours. I’ll acknowledge our party came in staggered but they had the pre order and were told to go ahead and serve the food if needed. They also took about 15 minutes to clear pizza when everyone had quite obviously finished. On the clock, 8 minutes until time’s up and some of the party still finishing their dessert, the rude waitress comes over with the bill and says we have 10 minutes left. I also seen another table get rushed up to leave with one guy standing finishing his beer while hurriedly putting on his coat. They need to look at the booking system because tables are clearly squeezed in too close together time wise. When your table is dropping over £600 on dinner you expect the service to be at least polite.

Decent pizza but wouldn’t return based on...