House of Zen — Restaurant in Belfast

I visited there on Sunday 29th August and wasn't happy with the quality of service or food. We ordered 3 bottles of wine initially all different and they were not in stock I eventually asked the girl to tell us what red wine was available.

We had a table booked for 8.30 but said if anything came available earlier we would be delighted. The girl looking after the bookings did come and offer us a table at 7.30 but said we would have to have it back by 8.30 and while I was checking she gave the table to somebody else which was a walk in.

We ordered 1/4 duck which was beautiful and then ordered fillet steak dishes for our mains, here the problem lies, the fillet was "rump" really tough and difficult to eat. Eventually I called a member of staff (as nobody had come to ask us was everything ok) to say it was inedible, another girl came to the table and I said we couldn't eat it and would not be prepared to pay as everything was still on the plate. When the bill came out the sides were on the bill and I refused to pay as we couldn't eat any of the main dishes. The original lady who did the booking came out and made it very embarrasing for us she said she would get the staff to pay for the sides it was horrendous and I would never go back. To be fair others around seemed to have got good food and maybe we were just unlucky with our meat. However the way the complaint was handled was very embarassing and I said 3 times I did not want to make a fuss. A very disappointing experience when we had been recommended to go to the...

Had a beautiful meal here as a group of 9 friends the other week as a university reunion. Despite a lovely setting and great food there were a few issues. As expected on a busy Saturday night there was a time limit on the table whcih is completely reasonable but we were reminded constantly of that fact from we came in and it made us feel uneasy and rushed. After our mains, there was a mixture of desert and extra drinks ordered for the table . One member of the table ordered an expresso martini which originally was missed off the order by staff (again these things happen I understand). Shortly after receiving his espresso martini we were given our 10 minute reminder to give back the table and the waitress turned to my friend and said ‘don’t worry about finishing that drink, I’ll let you finish it in t be street’. Again I understand the time restraints with other bookings coming after us but after a table of 9 spending a lot of money and the original espresso martini order being missed by staff being told to ‘finish it in the street’ is completely unacceptable. As I said food was great and no complaints with it but overall experience felt very rushed and I would describe the experience as restaurant quality food and pricing but the atmosphere of a fast food...

Do not waste your money. Was in a party of 12 for a stag dinner, from being sat down to actually getting just the starter was 45 minutes. Sat down in a DARK and cramped tiny room with so many other customers just crammed in you have to yell over your own table just so your friend can hear you.

All of the party had downloaded the PDF menu for house of zen before hand and we had already chosen what we wanted, most of us where going for the 4 course set menu, imagine being that prepared to only sit down and be told you can't order from that menu, we have to order from the celebrations set menu which only provides 2 courses and is more expensive than the 4 course....disgusting.

And then the food, I ordered duck as my main, overcooked to hell and I ordered chips as my side...tasted like the cheapest freezer bag chips they could find. I get chinese takeout in east belfast that has better quality of food tbh.

And finally to top it all off despite the fact they had two waiters writing down our orders when we went through the receipt they had over charged us by near £80, stuff listed on the bill that NO ONE ordered, gotta wonder if it's incompetence or done on purpose hoping we...