Top Blade — Restaurant in Belfast

TOP BLADE ST ANNS SQUARE BELFAST

where do I even start went out for dinner had a lovely meal staff seemed fine at this point we paid left the restaurant 6 minutes later I realised I had forgotten my bag so we rang the restaurant to tell them and the manager gavin had said no bag was there we asked can you check the cameras he had said they don’t have cameras I wasn’t taking his word so I went back because I knew I left it there went back asked who cleaned our table he told me he did himself i asked had anyone else been at the booth from we left he told me no I said so obvs u seen the bag he told me no then I asked had any other staff members seen it told me no again he was so unhelpful for a “manager”so went outside rang the police, then went back inside to see there was a camera right above from where we sat,asked him about the camera told me it didn’t work because of the Wi-Fi, so lied about having no cameras then story’s chnaged ,went back outside my baby started to cry he came out and gave me his number told me sometime “junkies” come through the back and steal on his staff try to make me believe that someone had came in between them 6 minutes and stole my bag then had told me to take a lap down an alley and look in a bin told me that’s where “junkies” stash the stuff that apparently steal on his staff I didn’t move from outside for him to call people with addictions junkies discuss me and for him to be so professional and trying to get me away from the premises sounds to suspicious to me, 2 other girl staff members wernt so helpful acting like they hadn’t a clue few minutes went by and Michael went to the car to try park closer for me because my baby needed fed and was crying during all of this then one of the girl staff members came out with my bag and asked if it was mine I asked where she had found it she told me in the girls bathrooms in a bin which was weird because I never used the bathrooms once in the place she told me she was in cleaning it and looked in the bin don’t know why she was cleaning it and in a bin she’s a waitress not a cleaner and the manager told me no one was near the booth while we had left because he was cleaning it so would love to know how it got in the bathrooms in a bin ?? it was about a hour before they gave me my bag back I had left with my bag and went home counted my money correctly and there was £580 missing out of my purse worst about it it’s my baby’s money he got kindly gifted from his christening absolute discrase thieving on a young mummy have to be ashamed of themselves!! After all the comments ,,MAY I ADD TO THIS POST THERE WAS A LARGE SUM OF MONEY LEFT IN THE PURSE WHEN I GOT IT BACK !! If a member of the public were to steal it do you not think they would have took it all ????

Police also aren’t any help , so posting on this to make people aware what this...

Wednesday 10th July reservation at 7.30pm ordered our drinks and food. By 8.15pm we still hadn’t had our food. We had finished our drinks, other people who came in after us had their starters and mains. There were staff members working, but the guys behind the bar were watching the euros on someone’s phone and that was more important apparently. 50 minutes went by and my partner asked if we could just pay for the drinks and leave. The guys were confused and didn’t even know what table we were at. The manager in the red top went into the kitchen to see where our food was and they told us our food never was put into the kitchen. We asked what had happened to our order, and the manager said “we have a new staff member and she didn’t put it in”. A male took our order and they tried to blame it on the young girl who was the only person working! She took our drink order and was the friendliest person there. I’m very disappointed that they couldn’t own up to their mistake and blame a new staff member. When the manager said it was the new staff member, I told him that it wasn’t her who took the order, it was the man who was standing right behind him watching the football. We tried to give them the benefit of the doubt and give them time because they might have been busy but they were only busy watching the euros. They did apologise and give us a bottle of Mionetto Prosecco but we were more looking forward to our steak. Unfortunately we will not be back, we’re very disappointed that they would pass the blame on to someone else who is only new. It doesn’t lead by example. The young girl was very good at her job and was fast...

Top Blade has been on my to go list for quite some time, and recently I have finally got time to go, but the experience was disappointing and underwhelming.

1. temperature of food - I do understand that steaks are rested to enhance flavour and texture, but my steak was below acceptable temperature - it was below warm, not cold, but definitely not how it should be served to customer. My pepper sauce was the same and the only thing that was hot was my potato fries and mac and cheese

2. Timing - After my steak was served, there has been no sign of my pepper sauce nor did the waiters mentioned anything about it. I was 1/3 into my steak when the pepper sauce was served.

3. Details - my fork was missing hence didn’t checked the table beforehand, there was no salt or pepper on the table initially as well

4. Quality & price - might as well just get a steak from M&S and make it yourself. For drinks - Coke Zero , I think it was 330ml slightly more or less and it costed £2.80.

The experience was certainly disappointing, and my boyfriend and I just ended up going to Mackle’s ice cream to cheer ourselves up as we just figured that dessert might just be as disappointing as mains and side.

Overall- The style/theme of restaurant does not match the price of food. There were few younger staff on the day, and I was sat at a table where they were the only one that I could spot or ask for help, but they were just having their own conversation around the bar. Will I go back ? Probably not Would I recommend...