Caspian Pizza (Erdington) — Restaurant in Birmingham

I've generally had good experiences with this place, but tonight was a bit of an ordeal. I placed my order online on their website just before 7:40. The time frame is usually between 50 mins - 1hr. My order didn't arrive until almost 9:30! I know it's a Friday and that is most likely one of their busiest days, but almost 2hrs is a very long wait. At one point, I was worried that my order had been forgotten and I was about to phone, but then my order turned up. Everything was practically cold. Previous times, my orders have always arrived within the time frame, (on Friday), hot and fresh.

Contemplating on whether I should place any more orders in the future or...

The delivery service by this Caspian branch appalling! We had a terrible experience tonight.

We ordered a delivery from here and the Caspian delivery guys behaved disgustingly.

They did not follow simple directions to our home, even once we explained it over the phone. They parked 10 minutes away, the street was really dark and I ended up having a really bad fall trying to get to them, and although they saw me fall they didn’t do jack shit. They just watched and didn’t even ask if I was okay, they just gave the pizza and drove off.

Absolutely...

If I could give one star I would. Order arrived after 1hr 30 minutes. Pizza was totally incorrect. I called within 1 minute and asked them to collect and I will order from Somewhere else. Had a call to say they are sorry and will deliver the right pizza straight away. Another ho it later no pizza. Made a call and told they haven’t made it as had no driver. 2.5hrs later after order and no food just excuses. Absolute disgusting service from a very unprofessional outfit. I am not one to leave reviews so you can imagine how bad the...