Masovia Craft Bakery - Erdington — Restaurant in Birmingham

The food and beverages are satisfactory, and the decor is acceptable; however, the attitude and hospitality of the staff are deeply disappointing. The staff frequently converse exclusively in Polish, fail to offer any smiles, and do not extend a welcoming atmosphere. It appears their sole purpose is to process transactions, treating customers as unwelcome guests.Furthermore, there is a poster featuring Polish text followed by English, which is inappropriate in England. English should be given priority to ensure all patrons feel respected...

Food is nice but I’m disappointed with the customer service. I asked few times for a baby high chair and they never got it. Completely ignored me saying that they didn’t get it because it’s just me asking for it.

Well, even if it was just me I spend more each time I go there than the high chair costs in Ikea.

That didn’t really make me feel like a valued customer.

I can’t really enjoy a cup of coffee there while my son is running around the shop so for me the...

Great place, selection of breads and some of the nicest cakes I’ve ever had! Had a beautiful eclair with my nan, the filling was delicious! Only small so not many tables inside, and would struggle to get parking right outside. The staff were lovely. 15% discount for emergency service workers. Would love to try the bread next time! Have already planned on going back in on Friday to get...