Red Couch — Restaurant in Birmingham

Yes its that time again.....Having spent many trips here over the years and have seen this place change ownership and standards significantly.... I felt it was time to hold this place to account...

Despite calling ahead you cant prebook your food you have to arrive queue and pay. This is the most redundant method in th 22nd century. You cant reserve a table nor can you pre order to save time.

You cant enter the cafe unless instructed and well its not permissable to just come sit and drink tea or coffee anymore(why???))..... on entry you will be told to wait behind what looks like a stolen hsbc bank portable barrier...

Whilst waiting there in the first few minute they asked a lady with a zimmer frame to leave as you cant sit to just drink tea and they wheeled her out into the cold as she didnt have enough money for food.

The experience once ushered to our seats was a little lack lustre we were told to order at the counter. We were greated by the usual front of house member Carlos and then led to someone who barely had a grasp of the queens english. After being offended multiple times by the rude an condescending pubescent teen on the till we were told that asking for a substitution of food on any breakfast results in the staff shouting how it is only "garnish" this was including but not limited too the veggie sausages beans mushrooms and tomatoes all of this i was told was garnish and could not be substituted .... i think i lost all hope when i asked if they could change the white bread for Brown and the teen tried to charge extra for this....

On previous visits this place is known for working extra charges into their meals to drive the prices up but the experience today was absolutley disgusting.

We asked for honey to sweeten the tea only to wait 15mins to remind the waiter who forgot then to be told it wasnt possible then subsequently drank the tea cold.

The staff are mentally vacant, poorly trained and appear to be very irritable making simple requests causes commotion and they dont treat vulnerable customers well nor do they appear to care about the art of customer services.

We paid nearly £25 for 2 breakfast and a single cup of tea.... this is astonishing when you consider the cafe is situated in one the poorest areas of Birmingham.

My advice is head on down to Moseley village or anywhere...

Located in the heart of Erdington High Street, Red Couch offers a delightful culinary journey through halal cuisine, combining tradition with modern flair to create an unforgettable dining experience.

Halal Certification:

As a devout follower of halal dietary guidelines, I appreciate Red Couch's commitment to sourcing halal-certified ingredients and adhering to strict preparation practices. It's reassuring to dine in a place where I can trust the authenticity of the food.

Menu Variety:

From aromatic biryanis to succulent kebabs, Red Couch boasts a diverse menu that caters to every palate. Whether you're craving halal breakfast, curries, or exploring innovative fusion creations, there's something to satisfy every taste bud.

Quality of Ingredients:

One bite is all it takes to appreciate the quality of ingredients used at Red Couch. Fresh produce, premium meats, and aromatic spices come together to create dishes bursting with flavours and authenticity.

Ambience:

The warm and inviting ambience of Red Couch sets the perfect stage for a memorable dining experience. Whether you're dining with family, friends, or colleagues, the cosy atmosphere makes you feel right at home.

Service:

The attentive and friendly staff at Red Couch (especially Taf & Nash) go above and beyond to ensure a pleasant dining experience. From recommending must-try dishes to accommodating special dietary requests, their hospitality adds an extra layer of warmth to the meal.

Community Atmosphere:

Beyond just a dining establishment, Red Couch serves as a gathering place for the local Muslim community and food enthusiasts alike. It's a place where people come together to share not just a meal but also stories, laughter, and cherished memories.

Overall Experience:

Whether you're seeking authentic halal cuisine or simply looking for a welcoming atmosphere to enjoy a meal with loved ones, Red Couch delivers on all fronts. With its delicious food, warm hospitality, and commitment to halal integrity, it's a gem worth discovering.

Don't delay and get down there. You won't be disappointed. 10/10.

Keep up...

I went to this restaurant to order initially to take out I ordered a breakfast bagel when on collection I asked if I could wat in as the price for collection and eat in is the same... I was then told that I was not allowed to eat in as I ordered take out.. I then stated that I cam in and ordered so if I came in and ordered and said that I would lile to eat un but will be back in a bit they then said yes they would have accommodate my request.. I tjen stated that there is spack for me to sit down as the restaurant is not busy.. everyone looked at me blanked faced... Not being funny I did feel racially discrimated as they couldeve accommodated my request expecially as a good will guester..my request to sit down and eat the food that I pre prdered was not out of the ordinary and felt discrimated againt then they tied to tell me it is against the rules for a take out request to ask to me seated.. as previously stated the restaurant had space for me to be seated.. So therefore I had to result in eating me food in my car outside the restaurant. Be very weiry and mindful of the customer service you recieve from this place as I know for sure if I was of the same race my request would have been honoured. A simple request rejected for no real...