Costco Birmingham — Restaurant in Birmingham

It was my first time visiting the store today with a family member. I was so excited to visit Costco only to end the day painfully upset and in tears.

When heading to the Till to checkout our items, I was given disgusting glares by Aleena R - an Asian lady with a headscarf and gold ring on her finger. She was looking at me as if I had done something wrong and in such a way that it seemed like she did not want to serve me as a customer. I would have been happy to turn to another Till as the staff seemed more friendlier there anyways.

Aleena R was rude with her orders, commanding me and my family member to push the trolley to one side. After listening to her orders, my family member told her how many crates of water where in the trolley. She refused to listen and was arrogantly counting away. This made me and my family member feel upset and ignored since she was refusing to listen or communicate correctly with us.

When it came to processing and scanning the items, she wrongfully entered a smaller quantity, than what we had told her, and became very defensive when reminded that she should have listened to what my family member had told her. She started to shout 'There's no need to be rude' and had a smug face.

Definitely will not be coming to this Costco store again or I may come again but refuse to be served by Aleena R. I definitely feel that Aleena R needs to have some further training on how to provide good customer service and how to count items correctly - a basic skill that would be expected by any staff member in a busy retail/wholesale store.

My advice to you all is to avoid her as much as possible when it comes to the checkout of your items unless you want to have a similar experience that I had.

How disappointing that a great day turned sour right at the last minute! Other staff were lovely, but it's Aleena R that is...

Costco Birmingham, located at 100 Watson Rd, Nechells, Birmingham, delivers the exceptional quality and variety one expects from this globally recognized wholesale retailer. The spacious and well-organized store offers a vast selection of products, making it an ideal destination for families, small businesses, and individuals who prefer bulk shopping.

A particular highlight during my visit was finding lamb shanks in stock, which was a pleasant surprise as these are not always available in every Costco branch. The quality of the meat was outstanding, and the pricing was very competitive compared to other local retailers. This availability added great value to my experience, as I was able to purchase fresh and high-quality ingredients for my planned meals.

The store is well-maintained, with clear signage and wide aisles, allowing for a smooth shopping experience even during busy hours. The staff are polite, professional, and willing to assist with inquiries or provide directions to specific items. The self-service food court is another bonus, offering affordable and tasty options such as pizza, hot dogs, and baked goods—a convenient way to recharge during or after a shopping spree.

The parking facilities are ample, though during peak hours, finding a spot close to the entrance might require patience. It’s advisable to visit early in the day to avoid crowds and ensure stock availability for popular items like lamb shanks.

Costco Birmingham is an excellent choice for those seeking a combination of quality, variety, and value. Whether shopping for groceries, electronics, or household items, this branch consistently upholds the high standards associated with the Costco brand. My visit was thoroughly satisfying, and I look forward to returning for more bulk deals and...

I had the absolute pleasure of encountering two exceptional individuals, Rod and Dave, during my recent visit to Costco Birmingham. Their commitment to providing outstanding customer service left an indelible impression on me, prompting me to share my experience.

From the moment I walked into the store seeking guidance on the Samsung Odyssey Ark, Rod’s expertise and professionalism were evident. He patiently answered all my questions, offering valuable insights and ensuring I made an informed decision. His dedication to ensuring I received exemplary service was truly commendable.

But it didn’t stop there. Dave, the electronic expert, took it upon himself to go above and beyond in ensuring my experience with the Samsung Odyssey Ark was nothing short of exceptional. Not only did he assist with the initial setup, but when I encountered an issue with the remote upon returning to the store, Dave spared no effort in rectifying the situation. His patience and determination to ensure I had the best possible experience with my purchase were truly remarkable.

It is individuals like Rod and Dave who exemplify the unparalleled customer service that Costco is known for. Their knowledge, professionalism, and unwavering commitment to customer satisfaction are a testament to the values upheld by the company. As a loyal Costco customer for over a decade, experiences like these reinforce my loyalty and trust in the brand.

Rod and Dave, I extend my heartfelt gratitude for your exceptional service. Thank you for going above and beyond to ensure my satisfaction. You have undoubtedly earned a...