Domino's Pizza - Birmingham - Yardley — Restaurant in Birmingham

They gave me the wrong pizza. I ordered on the app as normal went to pick up half and half cheese and onion pizza and pepperoni passion medium pizza and wedges there was 2 of us waiting staff gave my pizza to the the other customer I do hope Mason enjoyed this as we were given his rather hot Jalapeño pizza with gherkin and sweetcorn. I phoned and was told keep it and I can have a free pizza next time I asked for refund or replacement was told come back and pick it up so I requested again full refund as i was at home and was not getting taxi back to pick up, and was told they would remake and deliver to me which they did within 25 to 30 minutes this arrivedat at about 1.30am 2feb25. I was quite happy with that gave the driver back Masons pizza. The replacement pizza was ok so I was happy it's just unfortunate that I didn't check the name and that the staff don't check names either. I had ordered my taxi and that was waiting for me too. There is no atmosphere in a takeaway shop the staff seem like they don't want to be...

Ordered £81 of food (2 large pizzas and some sides) on the website for a scheduled delivery time. Shop called me to say driver was outside, went out and he was not there. Called shop to be told they would sort it. Called 5 minutes later to find out what’s happening and told he left but would come back. Food arrived 25 minutes after scheduled delivery time and was barely warm. Driver said he was sat down the road in his car, not entirely sure how I was supposed to know that and he wouldn’t have seen my door either to know I was stood there. Also makes no sense as I have an open car park right outside my door which he parked on when he returned. He said he called me which he did not and the shop had no issue getting through to me. One the the large dips I ordered was wrong and the 2 garlic pizza breads had not been sliced for some reason. I know dominos is expensive before I order but for 81 quid for a take away I expect everything to be perfect, late, not prepared correctly, items incorrect and cold does not live up...

🚨 PLEASE AVOID THIS DOMINO'S 🚨 Disappointing Experience—Twice!

I ordered from this Domino’s expecting a decent meal, but both times were a total disaster. The first pizza was a sad, soggy mess—the moment we opened the box, everyone in the room felt deflated. The dough was wet, the wedges tasted like cheap supermarket ones, and for the price, it felt like an absolute rip-off.

After complaining, I was given a voucher in hopes of a better experience. Sadly, my second order was even worse. I tried a vegan pizza, and honestly, it could turn people back to eating meat. The cheese didn’t melt and looked like plastic, while the vegan meat was artificial and unappetizing.

To make matters worse, Domino’s refused to refund my original order because it was over a year ago and they "couldn’t find it in their system." The complaint process was frustrating and deliberately difficult—they make it exhausting to even try.

Fool me once, shame on you. Fool me twice, shame on...