Peony Bakes — Restaurant in Birmingham

Had issue with uber eats who didn't deliver the order, this was resolved through uber eats. I did call PB and let them know what happened just so they are aware of the experience their customers are having. I acknowledged how I wasn't having a go at them and I understand it's uber eats fault and I don't expect anything from them I'm just letting them know the experience I had with a deliever company they use. PB were not very empathetic, a simple "I'm sorry you've had this happen to you" would have made a difference. Anyways I gave PB the benefit of the doubt and ordered again after recieveing my Uber eats refund. I got the G chocolate cake. After seeing it all over social media I had such high hopes. It was a simple chocolate cake with a very small amount of filling and it was less than mediocre at best. I'm not just saying this because of the experience I've had or else I wouldn't have bothered to order the second time around just to try their cake. It was not decadent, it was dry lacked filling. Yes the cake looks good and looks tasty, so there's that but If I was doing a blind taste test I wouldn't choose PB G chocolate cake over the asda chocolate fudge cake which you can get for 1/5 of the price. You can get 8 slices or 10 small/medium slices. If it was delicious and moreish I would definitely pay £22 to get it again but I didn't enjoy it at all. The disappointment and the lack of care for customers experience has put me off trying anything else. Sorry, not for me.

Response: I did say it was not PB fault I just wanted to let them know about my experience. It was the lack of compassion from PB towards what happened that let them down. It would have cost PB nothing to say "I'm sorry that happened to you, please contact uber eats for a refund and I hope you can order from us again and receive your order" instead i was told nothing we can do contact uber eats, but, a few kind words when a customer is frustrated about a situation can go a long way. Regardless of the insensitivity from PB and the unfortunate uber eats experience I still placed a second order because I was that eager and excited to try the cake, I was that dedicated to support your business. I'm happy others have enjoyed your cakes and it has met their expectations. Not everyone has the same taste or experiences. I'm entitled to share my experience and opinions and give an honest review. I do think I have high expectations probably because i've had better tasting cakes and received better customer services, and as a business you should also have high expectations. The fact that you are using my other reviews to judge this negative review says all I need to know about the customer service I received from PB.

Update All i wanted was to be spoken to like a person, when I called to tell PB what happened you just said once we hand the order to uber it's on them and the customer whilst that is true how does that help the customer who has called feeling ripped off! PB could have handled it so much better especially being a business. E.g we have definitely given your order to the driver, if he hasn't arrived please contact uber as it's now their responsibility and out of our hands and hopefully they can sort it out for you and you can order again, give us a call back if you need to" or something along them lines to put the customer at ease. I shouldn't compare a homemade fresh cake to a mass produced cake. That is my mistake and it was an unfair comparison, I apologise. From social media I can see the love and detail you put into making your cakes however on this occasion the taste and especially the customer service just wasn't it for me. Somthing to keep in mind is that more customers often go back to a business for the service they receieve and not just because of the delicious food. On this occasion PB failed to provide good customer service and the cake failed to impress.  Regardless, i wish you all the best in your business.

PB has deleted their original response. You cannot see how rude and argumentative they were. Thank you for...

I’ve previously purchased the Greggs cake, the six inch one, and never had any issues. I thoroughly enjoyed it and the cake is great. But this time I purchased just the tub, and I was told it was a two-slice amount in the tub. So they do the cake as a whole, then a one-slice version, and then a tub with apparently a two-slice amount, which is set up more like layers in the tub rather than actual cake slices. I don’t have a problem with that, but it’s the portions of the layers that are the real shame and they did such a shabby job.

Normally, a slice has a thick sponge, buttercream in the middle, another sponge on top, and a thin layer of ganache. This tub, however, had a very slim sponge spread across the base with a thin layer of buttercream in the middle and the top layer of sponge was barely anything, just crumbs. To make matters worse, the ganache layer on top was absurdly thick, almost as if they were trying to cover up how little sponge there actually was!

It is frustrating because this feels like a clear attempt to cut corners while charging a high price. The two-slice claim is misleading at best. It is like they halved a single slice and just spread it across the tub. As a customer, it feels dishonest.

Businesses nowadays seem more interested in overcharging for average quality. Even if the cake tastes okay, the way it is put together makes it feel cheap and poorly executed. Your products are a reflection of your business, and this is not okay to sell.

EDIT

My review is about the shabby execution of the cake. I’ve previously purchased the six-inch one a few times and enjoyed it, so I know the product and I’m not just complaining. I’m commenting on the poor execution of this tub and the misleading “two-slice” claim!

If you want to be patronising and talk about £7 breaking the bank, that is irrelevant and only shows that you completely missed the point of my feedback. If anything has been broken here, it is your attitude and your reflection as a business. Because, wow, is that how you talk to your customers?

Instead of addressing the actual issues, all you took from my review was the cost. That is not feedback, that is mocking your customers. As a business, you should take honest feedback seriously and focus on improving your product, not belittling the people who buy it.

*Third edit to my review since this person clearly doesn’t know how to be professional and wants to be petty and argue and is unable to take feedback. If I wanted to be petty like you, I’d say the cake was stale or something. I’ve complimented the cake yet I’ve mentioned it was shabby… as it was. And in your own words you called it “shabby chic” so I’m glad you agree it’s shabby. The worker said it was a 2 slice cake. It clearly is not, the sponge just does not reflect the amount for 2 slices. 2 portions yes, but that does not equate to 2 slices! Also, we were not told it was cut offs or we’d not have purchased it, I’d have stuck to my usual of the bigger cake. Imagine dedicating a whole post to lil ol me and going on about “matching energy you will think I’m your twin.” Girl, behave yourself, this is feedback not a school playground, your energy is completely nasty and unwarranted. Move on and continue baking your cakes, put some more attention into the measurements rather than arguing on here.

Oh gosh, here we go again, since the owner is making another post about me on social media, talking about me "fighting an unknown battle" and claiming I expect her to be a doormat. I never mentioned that, nor did I indicate it, yet it seems to be an insecurity of yours that you are projecting onto me. Comprehension really seems to be a problem for the owner. Perhaps your worker needs training on your products since they did not inform us that it was made from cutouts and crumbs. Learn to regulate your emotions and not be so rattled by feedback. It is really not that deep that you are becoming petty, bothered, and insecure over and trying your best to make an example out of me to put people off from leaving...

I made an enquiry in detail about a birthday cake i wanted to order on instagram. Unfortunately i never got a reply back for a day or two so i ended up phoning and the lady sounded unprofessional and told me “she’s on a school run.” So respectfully i told the women to get back to me when she was free hoping she’d do it the same or next day. A day or two went by and unfortunately i got 0 reply whilst they was uploading stories on their instagram and I found that totally disrespectful and rude. I then messaged on WhatsApp and was told “ I’ll check my schedule and get back to you “ and they say 3rd time is a lucky charm you guessed it there was no reply or update. So I went to another small successful baking business mashallah and got the customer service I deserved and got what I wanted. I ain’t gonna promote this business to family and friends as I believe the customer service I got was beyond awful. The page might make a story about mean or fake reviews but best believe this isn’t that. Shocking behaviour from this business I hope this is a lesson. If you’re too big for the small steps you’ll be too small for...