The Drakes Drum — Restaurant in Birmingham

Live around the corner for over 3 years and thought today we would try the food since it’s local. The price of the food is reasonable, BUT… everything was wrong after that. Ordered the surf and turf large for my dad with sweet potato fries with a peppercorn sauce and gammon for myself with sweet potato fries. As soon as I got back to the table my dad said he wanted normal chips. (My fault for miss hearing him) I went back to the bar straight away and was told that nothing could be changed and that I couldn’t have a refund for the sweet potato fries. I asked if the normal chips could be brought out anyway since they were included in the price of the surf and turf and we would have the extra sweet potato fries anyway. Response was “no problem”… I thought ok then despite the £26. Something for the 2 meals…. 12 for surf and turf, 6 for the sweet potato fries and 6.76 for gammon. Couldn’t make out why it should of been £1 or something like that cheaper.. so just left it. The meals came and there was 1 surf and turf and one sirloin rather than the gammon. No peppercorn sauce and 1 portion of sweet potato fries instead of the 2 we ordered. I returned to the bar advising them that I believe that I might have been given someone else’s order…. They seemed to be adamant that they were right, but since I asked if the egg and pineapple came with the gammon upon ordering it and the person who I placed the order with seemed to then remember, the issue was then sorted by a lovely girl very quickly and took both of our plates, so we could eat at the same time. The food came out after a short wait, the gammon and egg was nice but the rest cold, and my dads steak was then over cooked and had no flavour. Was too hungry at this point to say anything. The second lot of sweet potato fries never came and neither did the peppercorn sauce. My dad said the steak needed ketchup to give it flavour which is not good😞

So for what we had was 12+6.75+3. Wasn’t offered the difference back at all. A small amount, but that’s not the point.

Such a shame as it’s our local! Won’t be...

Having gone to the Drakes Drum Great Barr for several events and food, the first thing that greets you when you walk through the door is the friendly welcoming atmosphere, well-lit decor, and spacious bar area. This reflected by the staff and management, who are genuinely friendly, happy to serve, and nothing is too much trouble to accommodate. The Pub regulars are just as friendly too!

As for dining at the Drakes Drum, the tables generously spaced from other diners giving a comfortable (not crowded but also not too isolated feel), eating experience. Food service was exactly as ordered, prompt, hot, and served to a high quality of taste and presentation. Not to mention price of the meal was value for money, with special offers available.

The Drakes Drum also frequently hosts events ranging from Quizzes, Music, Sports, Community, Children’s events and has a long history of fund raising for local and national charities. My overall experience of the Drakes Drum is a nice friendly place, with great staff, regular guests, food and events that make you want to go back...

I came to The Drakes to do some work out of hours about 7 last night.

What a place !!

Amazing customer service from Tasha.... This lady is the Pinnacle of how managers and staff should be with customers and guests.. professional and thorough (checked my iD and works orders) but really friendly and an absolute pleasure to deal with... and she was excellent with the customers and staff.

The Drakes Drum was a hive of activity with people enjoying the Food, Drinks, Darts and multiple big screen TVs showing the latest sports... Friendly vibe throughout the whole pub

The food coming from the kitchen looked fresh and tasty.

Drakes Drum is a hugely popular venue with a very large function room and free parking..

Never took any pictures as too many people on site 📸

But would gladly recommend a visit if in the area 🍻🥃🥂🍸

Thanks to Tasha and the staff for looking after me during my...