Sprinkles Dessert Lounge — Restaurant in Birmingham

I’m absolutely appalled by this service, I wrote on delivery instructions not to knock the front door as my mom is asleep with 3 baby’s who are ill. I’m so unbelievably shocked on how little people take notice of what could depend on someone resting. I live in a small house at the bottom of my garden and have no access to the main door unless I go into the main house and when I have specifically noted on how to deliver to stop my mom being disturb but yet ignorance has taken over peoples view of kindness and compassion to those. Yes I ordered late but that is no reason for the poor services!! I also want to note they didn’t inform me of when it would arrive so I almost missed it!! DO BETTER. The milkshake was tasteless and was just milk with no oreo flavouring and the cookie dough was burnt I now have the bitter taste anger and burnt cookie dough in my mouth, yes the waffle was lovely but still 2/3 items was appalling and I wish I could see the conditions these items was made in as I dread to think on how fast it was made. I also want to note how you did in fact disturb my mom yet she is not mad she’s just mad on how you cannot listen to simple instructions. I thank the lord for how quiet the knock was but if I was in my summer house I would have not got my order. Lucky for me I was using the lavatory. Thank you...

WORST DESSERT SHOP Ordered from this place today via Ubereats. Order was incomplete and so rang the shop up - instead of acknowledging they missed things off the Order, the workers persisted to shout over the phone like a brunch of defensive teenagers. They refused to listen to our enquiry and didn’t provide any apology but instead after throwing several insults at us, persisted to put the phone down on us.

Problems like missing items are basic and should be solved swiftly - but not in this place. The staff need some formal training in how to count and also in customer service.

Avoid this shop as you will get half of what you paid for. Way better dessert...

Ordered a chocolate fudge cake on uber eats. They delivered chocolate cornflakes cake instead as they must have ran out of chocolate fudge cake.

The uber driver took the receipt off the bag and the the bag was stapled shut so that I couldn't see what was inside.

I tried to call the place but it is going to an answering machine, tried 3 times , same thing.

This is the first time that this had happened, however why be disloyal to a customer?

If you have ran out of something then just don't list it on uber eats or have the decency to call and update...