I have NEVER been so disgusted at a pub in all my 44 years and I have 25 years Bar/Cellar Management behind me.

Myself and family wanted a carvery so went to this place The Watergate. On arriving, I noticed how run down this place is, the trim on the roof was all rotten and falling down, paintwork was bad and peeling. On entering, we were greeted by this wall of wee smell in the bar area, I am guessing toilets are above bar area as they upstairs and have issues.

We sat down and was greeted by this young nice (so we thought) waitress (Blonde with glasses) who started to take our order. We asked if they did chips with the kids meal as our Autistic daughter didn't want mashed potatoes or veg as she is on a very limited diet due to sensory reasons. The blonde waitress replied, no, we don't do chips with the kids menu, I said really, no, we'll leave it then and go somewhere else to which the waitress muttered under her breath, "That's fine, there is a Burger King Accross the road"

If we wanted Burger King, we would of gone to Burger King. I was literally fuming, I had a rant in front of their other customers at the bar when leaving.

What sort of establishment doesn't do chips or cater/change a menu for children with disabilities? They are worse than Apllewood across the road who do them small Chicago town pizzas in the microwave for kids, least they do chips though.

Needless to say, we went to the Red Lion down the road and they got the £70+ instead of this place and from looking at previous reviews, their missing out on a lot more. Drastic improvement is needed from bosses outside of this establishment as the management inside clearly have no clue on how to run a business, maintain their property or fully train staff in customer service skills.

They need to work on their outside appearance, their toilets, their menu, their attitudes and their staff. Safe to say, I will NEVER visit this place again.