Costa Coffee — Restaurant in Borough of Spelthorne

Maybe I'm becoming increasingly grumpy in my old age, but I found the whole experience at this particular Costa very stressful and unnecessarily difficult.

We went in, intending to buy cold drinks. The entrance led us to the wrong side of the queue because the seating blocks the way to the front. So we had to move tables and chairs to get around.

When we got to the front of the queue, there was a member of staff bent over moving around bottles of Tango, leaving us unable to get to the chiller. Despite asking him several times to move, he didn't.

The drinks menu is on a rolling digital screen behind and above the Baristas, with writing so small you'd need the James Webb Telescope to read it. Honestly. It's small. My wife and two children couldn't read it, and it flashes past so quickly you have to wait for it to come around again and again. So trying to read it out to them and get them to decide, all before it disappeared, was stressful.

By the time we'd got to the barista, I'd still been unable to decide what I wanted, by the time she'd asked me 3 questions about each drink, the menu wasn't up and the queue behind us huge, so I went without a drink.

I've been to many Costas, many times, and this one just felt rushed and...

Walked into the branch and was second in the queue. So that was promising whilst waiting, noticed the open cabinet full of cakes and pastry was open all access to fat flies, that were sitting on the produce.

So moving on a guy whose name looked like Thorin, although the dwarf king had more character! Served me and I distinctly said cup size, to which he turns around and shouts to his colleague a size up? Err Thorin or whatever your name was, I said small get with the programme mate. Better customer service skills and enthusiasm, could be obtained from a rock.

Anyway the barista preparing the drink, was fast and efficient. I had to keep hawk eyes on the drink, as the place was swarming with flies and mosquitoes. Not very appealing to say the least, they need to work on better hygiene for the display area, and preparation station.

Before someone ends up with a drink blended with fat flies, enjoy that!

How was the drink decent enough, will I go back? well if Thorin serves me I'd rather put pins in my eyes. Did the flies and mosquitoes turn me off err yes, imagine how long the flies have been steadily jumping from bin, to the food really...

I am disgusted with the behaviour in this place. A couple with their young (3/4 year old) daughter, were managed in the most appalling way. Their daughter vomited at the front counter and instead of being reassured, they were made to feel like criminals. The couple were clearly embarrassed of the situation and when the employee came with the mop and bucket she just passed it on to the man to clean up. Another employee working at the counter was exchanging funny laughs with another customer. When I spoke out about this, I was approached by the manager asking me why I'm being rude and raising my voice, when I pointed everything out, she replied if it was my daughter then I would feel like I should clean it myself. Maybe I'm just cut from a different cloth but I saw very little customer service in this place , seems to be run by a number of immature children with little respect/empathy. I'm very disappointed...