Espanol Restaurant — Restaurant in Borough of Wyre

We visited last night for a birthday meal upon recommendation. Cannot fault the food. It's tasty and well priced for what is offered. The exception to this is the bread. £5 is very expensive for the portion sizes.

Unfortunately, the management of service (not waiting staff - this is important; they were fine and friendly) was a big let down. We had ordered a paella in advance, and confirmed this the day before. Upon arrival at the restaurant (we arrived 10 minute earlier than booked), we confirmed with the team that we had ordered a paella. Due to human error, we were notified one hour later that there had been a mix up in the kitchen and we had to wait another 25 minutes for it to come. If not, it would be boxed up (due to the restrictive 2h table policy they have in place).

Eventually (and perhaps predictably) the paella did not arrive after their extension. It had been 1h 35 minutes since it was ordered (even though it was booked in weeks in advanced, and rung up the day before, and confirmed upon our arrival).

At this point, we decided to leave. The shift manager was understanding and eliminated the paella from the bill, as well as offering us a free drink and a good (and much appreciated) discount from the bill. We accepted the offer. He asked us if we would like to take the paella anyway since it was ready to be dished. I accepted (other members of the party left). I waited near the bar for an ADDITIONAL twenty minutes while the paella never came. It felt quite humiliating to wait at the bar, and this was the worst part of the whole evening. In the end, I just left. It was 8.25pm at this point (1h 55 minutes into our allocated 2h) and it was very clear that there wasn't ever any paella.

So, in sum, yes - food is good. Staff are lovely. However, it's clear that there is are recurring managerial issues as I am not the only other person to bring this up. Maybe once is a "human error", but when these errors pop up frequently, perhaps its the greed of the owners who understaff their business and won't allocate much needed resources to manage...

A really horrible experience. Last night my family and I went here for a meal. We live in poulton and have been here before and enjoyed it- not last night! When we arrived we were told we had a time limitation of 90 minutes for our meal, we were confused as we weren’t told this at the time of booking and we had booked their earliest time (5.30) to avoid the rush. We also know some dishes take 40 minutes to cook!

We asked to move tables to another 4 seater closer to the window (as this would be easier for my dad post-chemo) and we were told this wouldn’t be possible, despite the fact nobody else had arrived in the restaurant yet. When we went to order food and we asked again about the time limit (my dad wanted to order steak with a 40 minute cook time), she said that we had until 7.30- which was actually over 90 minutes so we ordered. Once our dishes were served another member of staff asked (whilst we were still eating) if we were thinking of having desserts and said that he needed to know now and pointed to his watch! Clearly we didn’t order dessert! Once our plates were cleared and we were finishing off our drinks we were told we need to leave now as the next guests had arrived. This was 7pm- not what we were told when ordering the £42 steak an hour before…The waitress hung around awkwardly then so we didn’t even get to finish our drinks (as pictured below). The whole experience was horrendous. My mum and I went downstairs to pay and discuss with staff how we were feeling. The waiting staff who were also on the till said there was nothing they could do, other than try to inform people about the time limit when they booked (which we certainly had not had) and when I asked to speak to the manager they made it clear that he was busy and that was it! We paid our full bill and left.

Having gone out for my dad’s birthday and celebrating the end of his cancer treatment I’m so disappointed it was such a horrible experience. I won’t be returning and will be informing everyone I know...

Went yesterday evening for my son in laws birthday. I phoned and ordered paella 3 weeks previous and confirmed this by phone the night before. On arrival we were informed we had the table for 2 hours. The service was slow getting our drinks but it was a Saturday night. Our food choice was taken some 20 minutes later when we ordered tapas, at this time I reminded the waiter about the paella who didn't seem to know about this. Tapas arrived slowly and when he came with the last of these dishes he informed me that the paella would be about a further 20 minutes and that if we went over the alloted 2 hours they would make it a takeaway? We waited a further 25 mins, no paella arrived. On requesting the manager he informed me the oversight was down to human error, which took nearly 2 hours to correct, we should have been informed of this on arrival. Suddenly the paella was ready, and there would be no charge, at this point my son in law decided he would have it as a takeaway. My party agreed we arranged for him to stop behind and wait for this to appear. My daughter drove me home as I live in Poulton and pick her partner up with the said paella, but surprise none appeared having waited another 20 mins. Speaking to the manager again his response was that we hadn't requested it to takeaway and anyway he'd given us 20% off the tapas bill? It totally ruined our evening. DON'T ORDER PAELLA as nobody should have to wait 2 hours for a...