Great Wall — Restaurant in Borough of Wyre

Ok, this is not a review I like leaving. My partner and I decided to try this place for a belated valentines meal. We have not been out to a restaurant in roughly two years, due to times being tough. This year we decided we deserved a treat. A treat it most certainly wasn’t. We arrived when the place had not long opened and it was empty. Shown to our table by a young lad. Who left menus on the table and walked off. No welcome, No offer of drinks, nothing. It was freezing cold so I kept my coat on. So far, so bad. We had to call him over to get drinks. Don’t think he smiled once during this time. I can almost live with that, he’s a kid, very rare to get one that is good at front of house ALONE I might add on a Saturday night. Drinks arrived some point shortly after. Then another table arrived and were seated. After seating them he walked straight past us again so we had to call him back to place the order. You can see on the receipt pic below what we had. So we wait a while and the lad brings out a warmer with some cold plates to put on top, that are never going to get warm as it wasn’t giving out much heat. Then the bowl of what I can only describe as knuckle and bone surrounded by grey meat, swimming in some frothy dish water with some Spring onion and chilli on top. Ok, we look At each other, and decide to at least try it. The pork was inedible. Both of us are happy to spend all day sucking meat off the bone if it’s good. This was not. Was so tough and smaller than an inch square so you just couldn’t get any meat off. By then the pancakes had arrived, with crispy lamb and accompaniments. My partner doesn’t like hoi sin so asked for a small Bowl of curry sauce. I got a pancake out and it was barely warm and didn’t want to wrap. My partner took his pancake out and it fell in half. There were supposed to be six pancakes, but it seems we only got four. called the lad back and told him they were cold and asked for warm ones. Didn’t apologise or anything. The lamb for the pancakes was lukewarm at best. But I love crispy lamb, so was happy to make do With it this way. Already feeling a nuisance. So then he brings out the curry sauce my partner asked for. At this point or thereabouts, my partner gives the lad the bowl of knuckles back and tells him to take them as they are inedible. So we wait for more pancakes. They come out and the lad mumbles something about not being able to cook heat them too much as they go crispy. They should be steamed!!!! So when we open the basket they aren’t really much warmer than when we started, AND this time, there are only three of them. Three between two, does not go. And still does not amount (with the two taken from before) to six pancakes. Somewhere in amongst all this we got two more drinks (necessary by now!) Upon taking the ribs back into the kitchen we heard the lad tell the lady there and ask her if he should adjust the bill. Didn’t hear a response. I ate all the lamb, my partner had a few crumbs as it put him off being cold. We decide between us that before we part with any more hard earned cash, (the pancakes were £11.80!!!!) we had better make our escape. The fried rice on the next course was £11 odd on its own! Listen, we were well prepared to part with that for some great food and service! By now the restaurant had a few more tables in. This lad should not be front of house alone on a Saturday night of all days. You need someone on the ball, warm and welcoming. Especially if you are going to charge those prices! You even have to buy your prawn crackers! Every other restaurant we have been to in 30 years plus has given complimentary. The final nail in the coffin was the bill. No apology, no removal of ribs. And the best part of £40. My partner and I have never had such a Disappointing experience in a Chinese restaurant. We will never go back. And will warn others not to...

5 Star Review

House in Manchester but have the privilege to work in Artist Studios above Market, (since July) - so I’m often trying out different places for eats.

Tried most chippies, (all brilliant), tried several market food outlets, all pretty good, tried Ferry Cafe multiple times, fab, and tried other cafes around town too. I am an old Fleetwoodtownian, contented and happy at food provided by this wonderful place.

Then, for a change I yearn for Chinese food. Come across the ‘Great Wall restaurant’ for first time. Wow!

Fantastic Chinese art on walls creating a warm authentic atmosphere. Welcomed by very lovely lady very helpful and nice. Ginger chicken dish delicious, Chinese Tiger Beer great.

I love my Birth Town -...

Absolutely disgusting customer service by the manager if i could rate no stars i would food undercooked and soggy and when i ring up the manager tells me i cant have a refund i finally manged to get my refund half an hour later after two workers came to check the food and agreed the food was undercooked and soggy also the manager couldnt deal with a customer complaint so instead she says oh my god and passes the phone to one of her workers to deal with it absolutly disgraceful you should be...