I waited all week for Thursday to arrive (closed evenings Monday-Wednesday) so I could experience the food after a recommendation. The waiter welcomed me, I was worried there wasn't space as it was busy but thankfully there was. The menu is fairly short which is good, makes selection easier. Opted for starter of fishcakes and noodles main. Had Thai the elsewhere the day before and no sooner had I placed my order the starter was there!! I questioned the freshness there. Copper & Moss took an acceptable amount of time for the starter and the wait wasn't dissapointing, fresh and flavoursome. I was regularly asked if all was OK, there certainly wasn't a shortage of staff. When I came to the main I was informed they had run out of rice noodles, to be honest they could have probably said nothing as I hadn't paid much attention to what noodles they were, but I appreciated the honesty. I was offered some rice in addition, which I thought a strange combination, but again accepted the gesture, glad I did. The main was outstanding, the flavours were so fresh, having had a cold my taste wasn't at its best but this didn't make me miss the Thai basil flavours and combinations of seasoning making a delicious meal. The extra rice was used to mop up the remaining juices, lovely rice it was too, much appreciated. All very fresh and glad I had the opportunity to experience this meal and great service. Oh and I can't forget the Bloody Mary, after a b####y tough week it was much...
Read moreMeeting friends for a reunion. The waitress did not know what a lime and soda drink was. She did not know anything about Gluten Free either. Manager was called to help. It was explained this was the waitress’ first day. Why wasn’t she trained or helped? I needed Gluten Free and it was offered that I have the Eggs Florentine as they had some GF bread. I was grateful at this point to be able to eat anything at all from this menu! My eggs arrived barely warm and with hard yolks. There was hardly any green spinach - in fact the most ‘green’ on my plate was the pea shoot decorative topping. Worst of all, the one exceptionally thin slice of toasted bread it was all served on simply did not fill me. A notoriously slow eater yet I ate my meal way before anyone due to there hardly being anything of it! The light tarragon sauce was its saving grace if anything positive could be said at all. I was charged £7.50 for this poor snack!! Come on people… get your act together and just because someone has Gluten Ataxia and needs a Coeliac diet does not mean they have to accept a second rate plate of food like this!!! I could not spoil this longed for reunion at the time but at least have a voice for on this forum for us GF people. “Move with the...
Read moreWhilst the food and drink may be nice you would now have to pay me to go back there after receiving a parking fine of £100 because I was not made aware in the slightest regarding restrictions. We took longer because it was a catch up with a family member and my daughter has coeliac disease and is lactose intolerant so her food needed to be chosen very carefully so she wasnt made ill. We were HALF AN HOUR over the now apparent 3 hours free parking and this has resulted in me having to pay £100 because of the staff not making any of our party aware about how long we had been there and asking if we had paid for extra time. Instead of asking us a simple question like that they were more than happy to continue asking us if we wanted more drinks. Would not go back because of this experience especially so close to christmas.
Also regarding your menu don't claim you have gluten free options for certain dishes and then when someone asks for it you claim otherwise that it cannot be made gluten free. You may want to change the labellings...
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