I recently placed an order at KFC Keighley with high hopes, enticed by their promise of a swift delivery within 10-20 minutes. Unfortunately, my experience was far from what I expected, leaving me thoroughly disappointed and frustrated.

First and foremost, the biggest letdown was the delivery time. The initial estimation of 10-20 minutes turned into an excruciating wait of over 1 hour and 25 minutes. This delay not only left us hungry and irritable but also completely disrupted our plans for the evening. The lack of communication from KFC regarding the delay only added to our frustration.

Upon finally receiving our order, the disappointment continued. The food arrived cold, as if it had been sitting around for a considerable amount of time. The crispy fried chicken that I had been eagerly anticipating was now disappointingly soggy and unappetizing. It's clear that the extended delivery time had a significant impact on the quality of the food.

To make matters worse, our order was incomplete. We were missing the sauces that are an essential part of the KFC experience. It's baffling how such a basic oversight could occur, especially when paying for a complete meal.

Even the side of chips, which should have been a staple in our order, was noticeably scarce. The portion was incredibly small, leaving us feeling like an afterthought rather than valued customers.

Overall, my experience with KFC Keighley was extremely disappointing. The excessively long delivery time, coupled with cold food, missing sauces, and a paltry serving of chips, made this meal far from enjoyable. I had hoped to indulge in a satisfying KFC meal, but instead, I was left with a sense of frustration and regret.

I sincerely hope that KFC Keighley takes customer feedback seriously and works on improving their delivery service and overall customer experience. As it stands, I cannot recommend this particular branch based on my unfortunate encounter.