Disappointing. We call in here occasionally. Seems to have recently changed management. The hosts were sat at a table near the entrance, engrossed in their mobile phones. Attempts by a couple of customers to engage them appeared to be met with frustration at being disturbed. Last orders were rung at 10.30 and time at 10.45 (no verbal announcement). A couple of people clearly found this confusing and thought the 10.45 bell was last orders and were categorically refused service. The time bell prompted the management to put down their phones and triggered a flurry of activity, cleaning tables, putting up chairs etc around customers trying to finish their drinks. To be fair, the bar staff were friendly and attentive. A once warm, friendly & relaxing experience is no more and we won't be...
Read moreGreat traditional pub with friendly people but they use autovacs or return trays that recirculate cask beer back through the dump tray into your beer. I understand it was once normal but this is 2023 and it is unsanitary. If owners were really proud of it then put up a sign so everyone knows it's in use.
Edit: the point that it works for regulars is great, but the vast majority going to pubs using autovacs do not know they are in use, even CAMRA members (of which I am one). If you believe recirculating beer from the drip tray back into a glass makes it better then please consider promoting that. It is interesting that no one does (Ossett did on their website but have since taken the page down btw). By not disclosing it people cannot make an...
Read moreWe really didn't appreciate the unfriendly manner in which we were given the hurry up to leave last night by the new landlady/manager. If you're not going to give customers time to enjoy a pint after calling last orders, you might point this out when you serve them, rather than forcing them to gulp it down while telling them you're closing 'NOW'. That's not what we were used to at this pub. Also, a smile and thank you wouldn't go amiss, if you want to retain your customers. If you're going to sour the atmosphere like this at the end of the evening, it's a bad impression to leave with and we'll take our custom elsewhere. What a sad contrast to the warm and friendly Donna, she is...
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