Pizza Workshop — Restaurant in Bristol

I was expecting minimum 4.5/5 pizza shop but after all it was disappointing experience for around 2.5/5 or 3/5. I've visited Pizza Workshop on Thursday evening at 6:15 pm and there were a couple tables free but I could see the staff is really busy.

Starter (salad) was just a bunch of wild rocket and some nuts - totally overpriced.

The pizza is alright and it's nothing fantastic specially for that price (in the Bristol centre where everything is with higher price you can get much better quality pizza for around £12). The ingredients are pretty good but its nothing amazing.

Tiramisu was interesting, totally different than I expected and what I ate before in any other place.

Staff was really busy and I couldn't catch anyone for most of the time. Everything was in rush but during the same time not really in rush. I felt a bit pressure to finish eating quicker but also for the tiramisu I needed to wait 25 minutes. Salad came after 2-3 minutes. Pizza came after 10 minutes. Why I needed to wait such a long time for tiramisu? No idea.

EDIT: I have ordered the pizza once again on the Deliveroo to check if they have improved after 2 years however pizza quality dropped significantly. Each spot on both pizzas which I ordered had many burnt spots at the bottom, so each bite tasted more like burnt dough, not: tasty pizza. At the top, pizza edges were almost fully black (sorry, I didn't take a picture - I just removed it quickly because I was hungry). I looked at pictures from other reviews and not even a single pizza was close to be that burnt as mine. How it's possible anyone in your restaurant looked at that as said "fair enough" and send it to...

I’ll start with the positive is that food is absolutely PHENOMENAL! Really very delicious and you can tell it’s crafted with care. However, there is a lot of room for improvement in regards to the service and standards. First we were sat near the kitchen, which we obviously knew when we booked as there was no room in the main restaurant, however we felt that in turn our level or service dropped too, we found it difficult to get anyone’s attention and were left waiting for about half an hour before anyone came over. The door at the back also kept getting opened for delivery drivers so when it’s cold not ideal, but we also overheard what sounded like an argument between a chef and someone outside. Completely ruining the ambiance of any nice meal. Further be warned that an automatic tip is added to the bill. I find this very unfair as the food is already on the upper end of pricing and a tip should be optional for good service, not forced down your throat. We did end up leaving a small tip as we felt the food was great but if the service could have been improved this experience would have been a 5/5...

Overall the pizza was average and can’t really be criticised. However, the same cannot be said for the rest of the experience. We came to pizza workshop after seeing the notice board advertising a student deal : “pizza + beer £10”. We researched the terms and conditions online and found a photo on their FB saying pizzas 1-5 were included. However, at the restaurant we were told it was only Margaritas…. Is that really worth it? We decided to continue with our dining experience but were met with another issue. We asked prior to ordering if the gluten free base was included in the deal and were told “Yes”. Upon receiving the bill, we saw £2 had been added for gluten free. When we questioned this we were met with a hostile response and were told we had to pay the £2. If we had known this before, we probably would not have stayed. The pizza was good so hats off to the chef but wouldn’t say the deal was worth it. Would recommend you make your advertising clearer and your menu more inclusive for people with restricted diets/allergies ie....