YO! Bristol Cabot Circus — Restaurant in Bristol

Awful. (updated review on the owner's reply) I checked all my email, there is no reply from neither yo!sushi Bristol nor yo!sushi UK. So the owner's reply is untrue. Also, we dined in October and it is also written in the original review. Not as the owner' comment said the issue occurs in September. So I think the owner is making it up and didn't even take time to read my review carefully. For that I only have two points to say. First google review is the right given by google to their users to review and express their opinion about places (including restaurants) so that other people could have better experience. It is my right to do so. It doesn't matter the issue is solved or not. (Don't even need to mention after two months, it has not been solved at all ) . Secondly, the way to improve your business is by accepting criticism and improve yourself. Not by denying problems. It is clearly that a lot of customs have complaint your service. It is clear that the sushi is out of date shown on the pics below. And it is clear that the managing team does not take these reviews and feedback seriously. Lol. anyway. Hope the restaurant can correct all these issues and provide better dining experience for others

Original review: This place used to be good. Now. Awful. I paid a visit this October. The waitress was rude. The waitress arranged us to the a place which the Help button was out of service , while there were plenty of seat with working bottoms . My friend and I kindly asked the waitress to swap us to a working seat before ordering any food. But the waitress refused the request for no reason. And the seat itself is wobbly also. Be careful you may fall. More, the food freshness is another issue. We dined on Tuesday afternoon and there are a huge number of sushi plates were tagged with production label of Monday. Sushi should be fresh and I did not understand why the Monday food can still be served on Tuesday. I think the waitress and store management is unprofessional. When we tried to talk to the waitress the sushi is out of date, she said that she couldn't understand my English, because I am international student. Lol. I think probably she was so upset about me showed her the spoiled sushi, so she was upset and became racist. When I talked to the store manager along with her, she understood all my English without a clinch. We filed a formal complaint to the store manager and company email. They said they gonna get back to me. However, after nearly two months,...

I used to really love Yo! but for whatever reason it’s really gone downhill recently. The value for money makes absolutely no sense. You order some teriyaki beef for £8 and you receive 4 tiny measly strips of beef on a bed of cabbage. You order popcorn shrimp for £8.50 and you get a similar story, like 6 little battered prawns on a bed of cabbage. Even something basic like a piece of katsu chicken is absolutely tiny, definitely not a full breast, maybe weighs 70g, yet somehow costs £6.10??? To make things even worse, they’ve now decided to pretend they’re a proper restaurant instead of a quick and casual eatery. Previously you would be seated super quick, scan a QR code on your phone and then order whatever you want, whenever you want, and then you just leave, super quick and easy, lovely. Now they’ve removed the ability to order on your own phone, instead you have to wait for a member staff to order for you on their own phone???? And even worse, they won’t come over knowing you need to order like a waiter at a normal restaurant, you’ve gotta ask someone to come over, but when there’s only 2 staff members going around in a busy restaurant, you could be waiting a while, just for them to do exactly what I could have done myself on my own phone previously. You’re still sat on bloody stools to eat, the chefs themselves are the ones who hand you the food, but the ‘phone ordering people’ still ask if you want to pay a service charge???? Obviously not, I don’t tip at McDonald’s either. Yo! seems to be having an identity crisis, I would recommend you try a Wagamama instead, huge step up in customer service, quality of food and...

Worst customer service I had in years (and I work in the service industry!) . Good food as usual, but the whole experience got dragged down by the staff's attitude.

Uppon arrival we were sat in the only table with an out of service call button. The guy who sat us was clearly to busy serving 3 tables (this is an almost serlf service restaurant food wise, in the tradition of conveyor belt sushi bars) and left without explaining anything, checking if we were ok for drinks or even asking a basic "how are you doing today". Our napkins were all soaked in soy sauce for some reason. After waiting for 20 minutes and call 3 times to order our drinks (at this point there were only 6 other customers) we were approached in a very rude manner by one of the waitresses. This was our actual dialogue:

excuse me what? could we please have a (beer from the menu) is that it? ehm, yes

And she just walked away. After this she spent the next 5 minutes talking on her mobile while walking angrily around the sitting area.

Somehow she made us feel like she was too good or important to serve us, second class customers, and somehow we had summon her anger by calling her (how dare we!) by using the closest call button (once again, ours was out of order).

I understand anybody can have a bad or long day, but paying it with the customers shows an appalling lack of professionalism. Being one of the most expensive places to eat in the area, I expect the customer service to be on par with the quality of the food.

After this experience I will think twice before...