Slug & Lettuce - Bromsgrove — Restaurant in Bromsgrove

Even ignoring the sticky tables and dated interior, the experience at the S&L Bromsgrove has been the worst in my life (and I am 52!). As we ordered. Half the items we ordered (4 out of 8) were not available - to the point that the menu felt like “false advertising”. And when I tried to order a non alcoholic cocktail to replace an Appletizer (which was also not available), the (otherwise “uninspiring”) barman went out of his way to ensure I knew they don’t give a toss about client satisfaction. He refused to serve me the Zombie Zero because a) it may have a tiny bit of alcohol (although the ingredients clearly state there is no alcohol) and b) there was a chance I could give it to my 16-year old daughter! With that much nonsense, my recommendation is to stay away from this place if all you want is a nice lunch.

Response to the Owner's response: I am afraid the facts relayed to you are not entirely correct. They omit the fact that I asked for a Zombie Zero for myself (52 year-old man ordering a non-alcoholic drink) and it was refused because there was a chance I could give it to my daughter. I understand the rules and regulations, but this is not what this is - this is a barman implying that I am lying to him (for a non-alcoholic drink) and going out of his way to be unhelpful. If this is your idea of client satisfaction, it didn't work this...

Went on a Wednesday evening. Ordered two zombie cocktails. bar staff took their time making them but could tell care and effort went in to them when presented to us at our table. On a repeat visit last Saturday the quality of cocktail making and overall knowledge of what was going in to the drinks was poor. Long island ice teas were dashed together with no care, I also note that the three or four spirits listed on the menu which makes the drink were in a premixed bottle and thought it was poor value receiving essentially 12.5ml of each spirit. Plus, the bar tender couldn't confirm whether it was premium branded alcohol, as it states on the menu, actually in this premixed bottle. I'd have been fuming if I had paid 12-13 quid for a single cocktail for it to be this poor. Whetherspoons down the road does better cocktails than here and at least you see what is going in to making your drink. Avoid.

Edit - you state your long island iced tea doesn't state premium brands on your menu - well that's a lie as I've just checked and it states "Smirnoff Red Label vodka, Barcadi Carta Blanca rum, Gordon’s gin, Olmeca Blanco tequila, triple sec, lemon juice and Coca-Cola Zero Sugar". How can you assure customers that's what is in the drink it it's in a premixed bottle? Also learn your own menu before making statements that...

Not a great experience at the S&L Bromsgrove, staff especially Lily were great. Food unfortunately wasn’t very appetising, chicken and bacon sandwich looked very dark brown and really greasy like the fryer oil needed changing, my dads scampi looked dark and over cooked too. When I questioned it Lily spoke to her manager and we got her to come over to see it, I mentioned that it looked over cooked probably due to dirty fryers, she came back with a dip stick that they test the oil with which came back as ‘good’ but it wasn’t something I could stomach eating. The manager offered to change the meal so I had the steak sandwich which was cooked perfectly. I’m not one for complaining, but when I work in this industry myself I know I wouldn’t be happy serving someone dark brown over cooked greasy chicken!!! Oh and they had no garden peas to my dads disappointment, which could easily be bought from the local supermarket but was told they couldn’t buy any due to cross contamination and has to be bought from their supplier. Strange when peas are in a sealed bag and have to be boiled before being served.

Thank you to Lily and the manager though, grateful for the option to change my meal, and to the chef that cooked the steak,...