KFC — Restaurant in Burnley

Went through the drive through and ordered food for my family that consisted of 5 meals. Once at the collection and pay hut. I asked if I could have two garlic, a ketchup and a BBQ dip for the meals. Ignored partly i paid and then asked again. The extremely poor advisor then told me I have to pay 30p each for them.

I mentioned that we normally get some for free. He rudely went to get our food bag and I then noticed a sign on the window saying dips are 25p each.

When he came back I mentioned this too him where he quickly just ripped the sign off the window and said "They are 30p each if you want them". My other half then just said can we just have our food then please as I was getting annoyed.

He passed us our food and then just said we don't have any garlic sauce and through my reciept in the bin. Didn't scred it or even offer it to myself. When I asked if I could have my reciept he said no.

After getting a different assistant. I got a reprint.

Appalling customer service by UMAR M.

I don't expect super service from a drive through but manners are free and not hard to use and if a company of KFCs size is going to dispose of my reciept I would expect them to apply legal data protection standards and not just throw it into a trash bin. I paid by card and it obviously my card details on therefore legally it needs to be dispose of appropriately.

If I was allowed too it would...

The chicken was just right up my taste street and the chipens were nicely golden and crispy. Unfortunately I did have a couple of kaffuffuls with my KFC experience. These being; As I went to have my first sip of cold, refreshing Pepsi, I noticed to my horror the cup had been filled to ashtronomical amounts. This was a real issue as the driver of the car dipped his elbow into the loose liquid that had consequently frothed up from the straw hole, therefore I had to suck the liquid up dry in the car park. This was an embarrassing moment for me as fellow KFCers were sat opposite the vehicle and were sniggering like little school girls. As id come to the end of a very succulent meal placing the last piece of chicken gingerly into my mouth, I realised I had not used a cutlery device. This then led me to believe I didn't receive one. As I placed my hand in the large, brown paper bag, shockingly no spoon was found which deeply saddened me. As I didn't want to waste the supremly spicy beans, I underwent the task of shotting the sticky orange goo I had left. This made for a messy moment of pure bean ectasy that left my lips all spicy and juicy. Although these problems brunt a hole through my fried chicken heart, Ill always be back as I am a long life KFC fanatic and the modern brick design that surrounded the colonel was very...

Fingerlickin' mediocre - incredibly hit and miss here, apart from the other KFC in Burnley, must be one of the worst in the country.

Most recently they got our order wrong, my son ended up with fries instead of corn on the cob - he doesn't like fries. They also missed out the two cookies I had paid for.

The girl at the drive through was sullen and clearly didn't want to be there. I asked could I have my receipt and she said it was in the bottom of the bag - it wasn't of course, she'd scrunched it up and thrown it away in front of me - talk about rude.

The fries were cold, tasteless and gravy thick as glue. Rang to complain re: the above and they apologised and offered some free food. I went to collect this a few days later with no issues, gave extra food and everything apart from the fries which were terrible was very good.

Further update: had the same problem with no corn on the cob in a kids meal. Rang and complained to the manager who first asked if I could come back for it.. then offered two free corn on the cobs on my next visit.. gee thanks - I won't be...