Exceptional Customer Service
I recently encountered a minor issue with the bouncer at the entry of this establishment. However, the way the manager handled the situation truly impressed me.
After reaching out to the manager via email, they responded promptly and addressed my concerns with incredible efficiency. They not only listened attentively but also found a solution in record time.
This level of customer service is commendable and speaks volumes about the commitment of this establishment to ensuring a positive experience for its patrons. I greatly appreciate their swift and effective response, turning a potentially unpleasant situation into a positive one.
Thank you to the manager for their professionalism and dedication to customer satisfaction. I look forward to enjoying more memorable moments at this venue, knowing that any issues will be handled with such care...
Read moreMe and my friend went to this pub on a friday lunch it was quiet so we just had a wine before ordering lunch it was my friends birthday so this is how we decided to celebrate it having been there in november for my birthday . So we knew it would be nice !!! After another glass of wine we ordered our meal well i knew i had my tea waiting for me when i got home from picken chicken so i ordered some nachoes my goodness they were delicious and when the lovely little irish waiter came we said how much we had enjoyed it he said everything is freshly cooked and if this is the case then it deserves to go from strength to strength its a lovely pub with friendly staff and the food is great and...
Read moreHad a great night watching The Rebel Sounds who were a great high energy band.
My husband loved the guiness which of course should be the case in an Irish themed bar.
We ate whilst there and the fish n chips and bacon/cabbage/mash in a parsley sauce were excellent. The band members had burgers which they told me were delicious.
The bar seemed very popular with wide range of age groups and seemed very popular with the enthusiastic crowd.
Would have scored 5* but the ladies toilets by 10pm were filthy, swimming in water, discarded toilet roll and broken glass. I reported this to a female staff member but nothing was done - such a shame as women wearing sandles were...
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