Came in for a meal with my family. 3 meals came fine with a large portion of chips on the plate and warm burgers. One order of the cheesy chickle burger came to the table stone cold in the middle, so was sent back to the kitchen in hope of a warm one returning back promptly. Disappointingly, there was a wait for the new burger and most of us had nearly finished our meal by this point. The waitress, who was very sweet and apologetic and I do feel bad as it wasn’t her fault, waited at the table to check the burger was okay. It wasn’t, with the chicken still cold in the middle. The manager then came to the table to also apologise and offer another burger, but we had all finished. He said that the reason the burger might’ve been cold was that the pickles are refrigerated, but this shouldn’t affect hot chicken off the grill to such an extent that the middle of the chicken fillet would be cold. We were offered a refund which was only the cost of the burger not the full meal and was returned as cash. The table we were on was situated next to the ice cream machine which in intervals would churn out warm air onto our faces and backs of head. With the sunlight coming into the restaurant, it was also obvious how dusty the place is, with thick coatings of dust on the light shades and cobwebs on the wooden posts. Very filthy and not well looked after. This meal was completely unlike any other I have had at this Nando’s, with most experiences being lovely and the food delivered hot and fresh. Seeing the food left on the pass for long amounts of time made me realise that maybe things are being neglected or they have been short of staff. Will probably reconsider my options when coming out for lunch again, and this will not be our go to like it usually is.