The Regal

Visiting a mate at the Cambridge Uni, never been to Cambridge before but there's ALWAYS a 'Spoons.

Proceeded to use the app to order my usual (pint and a burger meal deal)

I placed the order but needed to use the loo, I informed one of the servers behind the bar that I'd placed an order for my table and if the pint and or food arrived and I wasn't there, I was in the loo. (At this time it wasn't busy and it never got any more busier than when I first entered.)

Got back from the loo and the table had been filled (4 top), went to the bar to let them know someone had sat on my table and if I could change my table and have my food sent there from the kitchen.

The barman that served me (who also happened to be the same one I informed I'd placed an order but was about to use the loo) was quite churlish and moody, he seemed to be OK serving guests he served before and after me, though. He had to be reminded that he needed to pour me a pint to go with my meal, almost gave me a pint that had been started and sat by the taps for a good 5 minutes and then the pint he DID bring had been sat on the bar since I'd placed the order, (10+ minutes?) surely it should have been a fresh pint? He was also quite indignant in asking to see a receipt for the order placed though I think this was more from a personal than professional place.

I placed my order via the app at 13:24 and I'd waited almost an hour for my meal and no sign of it.

I'm from Leeds, originally and I've been frequenting Wetherspoon pubs almost as long as I've been a chef, just about 30 years.

This is without a doubt the WORST service I've ever had in a Wetherspoon's pub.

And so to compound and finish off the UKs best review of a Spoons I went to the bar to request a refund for the burger I didn't receive after waiting for an hour to be told (by someone that was obviously a supervisor and not management), that I couldn't/wouldn't receive a refund because the burger had been sent out and returned while I was waiting in a queue to tell the server behind that bar that I was no longer at my table. He begrudgingly agreed to send out a fresh burger, rather than my receiving the burger originally ordered over an hour ago, and then to add insult to injury the burger STILL went to the wrong table when it eventually came out.

If I'd been a mystery/secret shopper, this would have been low marks across the board, and that's before we even get into the state of some of the cubicles in the toilets so early in the day on a Sunday.

I should make it VERY clear, I have no qualms about 'Spoons or the food, it is what it is, 2 stars is a standard. But it truly is some of the worst service I've ever received in a pub and I've spent a good 12 of my 30 years as a chef working in Gastropubs in London.