wagamama cambridge leisure — Restaurant in Cambridge

Well all i can say is i have never had a worse meal or experience ever there was no one to meet and greet us at the door and after waiting 20 mins someone did come and say they were short of staff and would seat us shortly .We ordered our food after getting a table then waited another 20mins which we was ok about as we was hungry and looking forward to our food.My sister in law got hers 30 mins later my sister and i were still waiting for ours when it didn't come we asked waitress and she said once again she was sorry they had no staff and would see were it was 15mins later it came .Our food was cold looked like they had thrown it on a plate and when i called staff over to complain was told it was meant to be cold but she would check with chef .Of course it should of been hot and was told we would get fresh dishes shortly another 30 mins later we got our dishes and once again they were cold our dumplings were solid and hard .Ok they were short of staff but that should not effect the quality of our food which by now we had given up on and asked the staff to speak to manager who they sent to speak to us. The manager came said she was sorry she was short of staff and had been dealing with deliveries out the back .Surely if you have a busy meal time she should have been on the main door greeting her customers explaining about the wait and about the staffing situation which she agreed with and once again said how sorry she was.We did feel sorry for the few staff that were doing their best given the circumstances but that does not explain such awful food we was expected to eat .We was offered a free drink and of course we did not pay for food well to be fair we only had one dish edible .We was on a weekend in Cambridge was looking forward to a lovely meal out all eating together and all we got was a some dreadful food and a stressful experience.never again sorry wagamama you had a lot of angry upset customers that night we were not the only ones unhappy so i think you need to...

Ate here with a group of friends yesterday, Highly unprofessional duty manager - Andrew who was appallingly rude and disrespectful - the wrong person chosen for a leadership position at this company- he it setting a negative culture for customer service - I ordered the firecracker with tofu and was wrongly served prawns firecracker - imagine if I had an allergy to seafood or if I was a vegetarian , litigation waiting to happen, my meal was the last to come and I swiftly provided feedback to the server that I ordered tofu however my group of friends food had arrived prior to mine which was late and I no longer wanted to wait for another meal to be prepared so I politely accepted it however when it came to making the payment ,I clarified that I will only pay for the tofu firecracker and the staff became rude and dismissive- Instead of apologising and taking accountability for your actions your going to dismiss and play games with the customer that you accepted the meal , yes I did but you were is the wrong - the manager Andrew was the primary person instigating this behaviour and attempting to make me feel uncomfortable for a mistake his staff made which is absurd - he was ignoring my presence and telling the staff to ignore me, unbelievable- the management of this organisation need to know the culture of customer service he is creating in this franchise , he needs a performance review and further training in customer service-his manager would be better off terminating him! Disgusting food and service !...

Extremely expensive, tiny portions due to 'closure' so take-away only, grumpy staff, unclean tables, cold and tasteless food. Won't be going back.

Went with a friend early on last Sunday evening. Was disappointed to see on arrival that they were only open for take-away orders, which a woman manning the order collection window then confirmed in a very rude manner, despite our apology at being confused. We ordered, paid, were given the wrong receipt and then waited for 25-30 minutes. Very very expensive food for what it is - we paid almost £60 for two mains and two sides with no drinks. Also no student discount option. We asked if we could use the outdoor tables and were again told rudely that that was fine. Tables all very grubby and some benches uneven so very uncomfortable. When it did come, the food was all really cold, like it had been sat in its boxes for a while. The portions were way smaller than normal, the chicken katsu curry had no salad included and very small amounts of rice, the ramen had no egg or seasonings and was very watery. The chilli squid was rubbery and freezing cold, a shame as we enjoyed that dish in past. We asked for two cups of water and were reluctantly given one, despite having made a large order and the evening being very warm. We are both students so had wanted to go out to get a meal despite our low budgets. Wasted money. Very disappointed and won't be coming back, even when the main restaurant does open again after the...