Subway — Restaurant in Cannock Chase

Usually have a lovely meal from here… this evening we ordered from here as a midweek treat.

The order arrived and it was wrong (completely wrong sauces on the orders and things added on the salads that we’d not asked for!) and missing items… called the restaurant to see about getting the missing items sent out to us to be told they couldn’t do this due to us going through a third party and that we need to go through them for a refund. We didn’t want a refund, we just wanted our items and correct order!

We asked to speak to the manager and were told there wasn’t one on the premises… the girls on the phone seemed rather disinterested in offering a sincere apology or trying to rectify the situation in the slightest, instead being told they’d been very busy.

Why should we have to go through a third party to receive a refund, in a few days time… when it was YOUR mistake, which YOU didn’t check before sending the order out?! We just wanted what we paid for… else we wouldn’t have ordered them.

Quite a deflating end to something we were...

I was next to be served. From then on I stood there for nearly 10 minutes with 3 staff behind the counter. I waited patiently to place my order whilst one member of staff was stood putting sandwiches in the toaster waiting for them to finish and then putting another in. Not once did anyone say “be with you shortly” etc. no apology for the wait. Could’ve started my sandwich or spoke to me at the very least. I asked if anyone was serving, in which, the lady responded with “I’ll finish these first if that’s ok?”. I just felt the absolute basics of customer service wasn’t met. Didn’t...

I have just brought two salads turkey both with double meat and grated cheese, the first guy was lovely, when our bowls were passed to Jerome for filling , when I say I could count the lettuce pieces that is no exaggeration, they are the worst salads we've ever had from a subway. He wasn’t interested in doing his job at all. I tipped my salad into my husbands salad to make one. So realistically it cost us over £12 for one salad! Shocking. How you can justify this is beyond me. We use subway a lot, this has to be the worst. Jerome in my opinion needs retraining if...