Domino's Pizza - Herne Bay — Restaurant in Canterbury

I've had complaints twice about this shop and not had a decent result in my complaint, instead they fight back. Today our pizza was room temperature, even though it had been delivered right away. Their response was to check the pizza first before accepting it next time, and that they would make it again and we could return all the pizza they had delivered. Can you imagine taking the pizza out of the hands of two 4 year olds and two teenagers and making them wait at dinner time for another pizza after the person you talked to on the phone was combative with you? We have been regular customers, and to have this be the reaction when we called to complain means we will never use this dominos again. We usually order more than once a month, so they are definitely losing money by their attitude. We will also never recommend this pizza shop to anyone ordering pizza. Their customer service is atrocious, and the fact that we have to microwave our pizza to have hot pizza is ridiculous. I called and gave them the chance to apologize, to make it right, or even to just be aware there was a problem, and they argued...

RUBBISH!! My husband and I decided to order a pizza while sitting on the beach- making the most of a glorious day and a child- free evening. We gave them our exact location with 2 postcodes and told them that we could meet the driver. They told us that they couldn't deliver even though we are currently closer to their shop than our actual home address. Fancy setting up shop in a seaside town and not delivering to the beach- especially in the summer!! Pappa John's is definitely the way to go who were more than happy to take our order and deliver to our location on the beach. I gave 1 star otherwise I couldn't write a review...0...

After receiving a text for an offer from Dominos I tried to order online! The offer link didn’t work. I believe Dominos need to regulate the way they advertise their offers because they seem to be branch dependent rather than national discounted offers that apply to all branches. I called my branch to explain the offer I was attempting to order I was told that they weren’t aware of any offer of such. My call was handled in a very professional manner where I felt my point was taken seriously and considerately. My food arrived quickly and was delicious! I will use again, I appreciate good...