Ate a garlic burger on 22 Oct 24. £14.45
First impressions upon walking in were the place looks cheap and tacky. Kitchen looks like it was put together from scrap. And it is cheap and tacky. No problem as long as the food is good. About that. It's not.
Male worker was very friendly. There was a female worker who didn't even acknowledge my existence.
I went in just as they opened so I was the only customer at first.
Burger and fries were made fast. Came out hot.
Fries are decent, however there's 2 issues. Too much 'crust' and not enough soft inner, and way too much salt.
Burger however. Terrible. Buns not toasted. You can't taste the meat as there's barely any there. Tons of the garlic sauce. It was mainly just bun and sauce. And damn was there a CRAZY amount of salt in the burger. Because it's obviously made of multiple components, I can't specify exactly what contained too much salt exactly. Maybe it all did. Who knows. I suspect it's the sauce. Either way, my burger had a crazy amount of salt in it. I forced myself to eat almost all of the burger as I was very hungry and don't like wasting food.
No one came to ask how the meal was. It wasn't till I got up to ask for water and told him how it was that there was any discussion about it.
At first he just said he's sorry about it.
Then later he offered me a free coffee. Coffee was decent.
I supposed I should have complained earlier, but as I suspected the excessive salt is in the sauce there would be no point, as if he remade it, it would be exactly the same. So I didn't. Plus I don't like to waste food.
Couldn't finish about half the portion of the fries sadly as I was in salt overload. Your body will let you know when you shouldn't eat anymore salt. Listen to it.
Taste wise, setting aside the excessive salt, it wasn't good. Can't taste the meat, sauce was meh and that's pretty much all there was in there.
I cannot recommend this place at all. Interior isn't nice, Herne Bay is rundown and horrible so it's not in a nice location, and the food was bad.
Toilet and sink downstairs were dirty with a filthy mirror. There's a (fake?) plant under the terrible hand dryer. Why?! Don't bother trying to dry your hands using it. Just use the toilet tissue.
The toilet and toilet area are chaotic, in dire need of renovation, and regular cleaning needs to be in place.
Very expensive and not worth the money at all sadly.
Five guys is far far better. Alternatively please...
Read moreHonestly disappointed as i decided to try this place after seeing the reviews. Firstly, took 30 minutes for food to come. Owners family and kids all seemed to be in the kitchen while food is being prepared, none of them washing their hands, kids coughing right next to the grill as food is cooking and others eating also where food is being prepared. If it was just a coffee shop I wouldn’t mind but they do smash burgers ect and it’s just hard to ignore and off putting seeing that all in the kitchen while you can see your own food being made around it all. When food finally arrived my Kimchi burger was bland, and for nearly £14 it was a waste of money. my daughters simple cheese burger though was nice and the kids meal is really good value for money. If they decided to take the kitchen area and cooking seriously it could be an amazing place as there’s no other restaurant nearby that does smash burgers. I genuinely wish them the best of luck, but I won’t...
Read moreCouldn't fault the place. No over complications on the burger choices, good selection overall, can even upgrade fries to Cajun or loaded, small selection of canned drinks, freshly made thick shakes and the desserts looked sublime and wete also clearly baked not bought. 100% would go here again when in the area
BONUS: Dogs are allowed in and as it was slightly quiet when we began dining our little one was allowed on the seat, (she is an anxious little one) when we noticed more people coming in we took her down but we're thankful and that seemed to relax her a little, we appriciated...
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