Lost Sheep Coffee - Kiosk — Restaurant in Canterbury

Formal Complaint Regarding Unprofessional Behavior by Employee (Jim)

Dear Manager's

I hope this message finds you well. I am writing to bring to your attention a highly unsatisfactory experience I recently encountered at your establishment, specifically concerning an employee named Jim.

Upon entering your establishment on 20/11/2023, I was met with an immediate lack of professionalism from Jim. Despite being the only customer waiting to place an order, Jim continued an extensive conversation with another customer, completely disregarding my presence and the fact that I was ready to place my order.

When I attempted to politely interject and express my intention to order, Jim not only ignored my request but went so far as to label me as rude for interrupting him. It is both disappointing and unacceptable that a customer attempting to engage in a basic transaction is met with such disrespect and hostility.

I believe that such behavior is detrimental to the reputation of your establishment and raises concerns about the overall customer service experience provided by your team. As a customer, I felt marginalized and disrespected, which is entirely unacceptable.

I trust that you will address this matter promptly and take appropriate action to ensure that customers are treated with the respect and courtesy they deserve. I sincerely hope that steps will be taken to rectify this situation and prevent such incidents from occurring in the future.

Thank you for your attention to this...

Since trying Lost Sheep Coffee, I haven't visited anywhere else for a coffee.

If you're after a coffee that's excellent quality and has had care and effort put in, this is the place for you. You should expect to pay slightly more than the big chains, but this is absolutely reflected in the taste and quality which in my eyes is a winner.

As a freelancer I'm a huge fan of great seating in coffee shops. Somewhere for me to take my laptop, and have some time for myself with my emails. They have a range of different seating available in the Ashford Outlet shop, and also have some funky elephant chairs for kids.

WIFI, delicious coffee and staff that are super friendly and attentive. . ....

Without doubt the best cup of coffee...ever! I take coffee decaffeinated but these beans loose nothing in the process. The result is a outstanding, deliciously smooth rich cup of decaf. The cappuccino was creamy and indulgent; a perfect accompaniment to the aromatic coffee. So much more than a cup of coffee! You must try it yourself! And don't be mistaken by a similar sounding sheepy brand: with this Lost Sheep coffee you'll be anything but lost (apart from being lost in coffee heaven!) Thank...