Mosaic Mediterranean Restaurant Chelmsford — Restaurant in Chelmsford

Okay, where to start. Heard good things about the food and there was a voucher on Groupon for 2 courses for 2 people for around £40 - thought great. Checked with the restaurant when I could use it - (Sun- Thurs 12pm-9pm) excellent. Booked for Thursday evening. Mentioned again we had the voucher as I know sometimes this means a limited menu (even though there was no mention of this on the deal, it just said 'a la carte' menu). Our menus were then swapped to the same menus but with numerous items crossed out. Okay, no problem. Chose our food. Starters came, nice enough. Outside they were also advertising buy 1st drink get second half price on a Thursday, happy days, so ordered 2 drinks each. After starters were cleared (we took some time with them) about 45 minutes went past, still no mains - it was a very hot day and no air con so we were starting to get restless at this point and asked if we could take our mains away instead - they bagged/boxed them up for us no problem. It's worth mentioning the restaurant was very quiet at this point too so not sure why there was such a delay but wasn't too fussed at that point. Bill came - this is where the issues came, it was a full bill - I mentioned again I had a voucher. Okay took some off - still a starter on there - not sure why as we only order 2 as per the deal - was advised that starter was actually for 2 people - no one told us this and it did not mention it anywhere - apparently this was our issue. I advised we would not have ordered another if we had known as we didn't eat it all anyway. All drinks were also full price - I mentioned about the deal (which I had also mentioned at the start of our meal and was advised it was running as advertised) and the other waiter/supervisor (who knows), advised we couldn't have that deal in conjunction with our Groupon offer. Again no mention of this anywhere and we were told otherwise but again apparently that was our issue, okay no problem. Mentioned about the starter issue not being our fault and was told 'we will sort this for you'. Got given a bill with a starter still on it - was told again , could only deduct one off it. At this point I was very embarrassed with all the commotion and just wanted to leave so I paid the bill which was £58.05. It was not until I realised after that the 2 drinks we ordered each would have come to £30 (full price) and the one starter I had to pay for was (£8.75) and we also had a side of chips for £3.25. That was all that was left after the deal. That comes to £42 as per their menus on their website. So not only did we have a very poor experience, and not able to finish our meal inside, I have also been overcharged £16.05, on top of being overcharged for starters and drinks even though we weren't told otherwise. The waitress was nice and even admitted it was her error but apparently that means nothing to this business. In conclusion, what should have been a 'discounted' meal actually ended up costing us £100 and to add insult to injury they already offer 25% off food on Thursdays so we would have been better off not having the voucher at all and using the advertised promotions instead. It was a present for my partner which turned very sour and put us out of pocket. I want to warn anyone else to not buy the Groupon deal and to give the restaurant the opportunity to respond as to why they have stolen an extra £16 from me. It's a shame as to be honest the food wasn't actually bad but the rest of it is not...

It was Mothers Day so decided to take my wife and 1 year old for lunch to celebrate.

We was served by a very young waitress (They’re all young girls), who was very pleasant and polite. She took our order from drink, starters and mains. After finishing our starters, she asked if we had ordered mains - slightly confused about the question seeing as she took our order however, we assumed she meant had we asked for the mains following us finishing our starters.

After around 20 minutes, a lady who seemed to be a manager, approached us and asked if everything was ok and if we wanted to order anything else or pay. Once again, sitting there confused, we mentioned that we had already ordered mains and was waiting for these to be brought out (30 minutes later). Once it became obvious that for some reason the nice young waitress didn’t put our order through and therefore the mains was not being made, the manager then mentioned that it would take approximately 30 minutes for our mains to be made. Due to this and due to the fact our 1 year old had started to become aggravated , we decided to leave this and asked to pay. The young waitress was incredibly apologetic and even offered us a free drink for the mix up and informed us we will only be paying for the drinks and not the starters (That came to approx £16). We didn’t take her up on the free drink but assured her that this mistake it wasn’t a problem and indeed these things can happen!

However, after paying for the drinks and waiting for a box to take home our remaining starters - another staff member came over aggressively, asking us to confirm our order and then informed us that the mains did indeed get put through, despite two staff members stating they hadn’t! When he then said about paying, we mention that we had and he said - “No, that was only the drinks and you still require to pay for the starters. Simple”.

Somewhat taken aback, I queried once again what had happened and why is the staff member whose name I was told was Sueb (pronounced Su-Eb?), being so rude about the situation. He then stormed off and was never seen again. Furthermore, this was also the same person who informed another customer of wrong ingredients in a dish having to result in the said customer seeking advice from another 3 waiters as he clearly couldn’t be trusted and clearly lied on the spot to appease the customer.

So, we finished our Mothers Day Meal with only starters, a hungry family and felt left being upset over such an abrupt waiter.

We had multiple issues booking too so with them issues along side the experience in the restaurant, I would firmly stay away from this restaurant and eat in much better establishments in Chelmsford. I had read news articles about this restaurant closing due to exploiting staff and young workers and sadly it appears the...

From one of the best in Town to worst in no time after new Management/Owner in action. Visited many Turkish kitchens around and "Original" Mosaic was place to go. But.. New staff has 0 customer service experience with comments like "Why you not eating bread" it is up to us when we gonna eat. 3 tables to serve, waiting for food 50 minutes, waitress coming every 2 minutes telling food will be served in 2 minutes, even children started questioning why they checking on us so often. Waitress taking plates off the table "Why you didn't finished ketchup" I don't know, my son just took as much as he needed. FOOD: My mix grill came cold, children chicken shish came with chips when asked with rice. Wife ordered Lamb shish, came half lamb, half chicken. Waitress seen no problem and said it is only few £ differences in price. But it is not about £ it is about you ordered Lamb and got half dry chicken. Never seen such a wrong in one simple order. And there was no discount on bill for missing lamb whatsoever.

To the new owner: If no action taken you will lose customer base, as people expects same or better than Original Mosaic. Be honest with customers.

To the Waitress: If food ain't coming on the table in 2 minutes don't say it. Better under promise and over deliver. Food waiting time 30 minutes, but coming in 15. Boom.. everyone happy. Don't check on the customers so often, especially when they don't have food on the table. One time is enough, do not stand and watch next to the table, leave some space. Don't comment on why customer didn't finished bowl of ketchup (maybe 200g is way tooo much, try 50g) or why they didn't started eating bread.

Not sure we will go...