London Inn — Restaurant in Cheltenham

My wife and I stayed for an evening on 14/06/2014 while down to visit friends and see the food festival. As we figured we'd spend most of the day & night out and about and only really needed somewhere to sleep, we thought we'd save a bit of money and stay at the London Inn.

The price was good (we found it for £45), the place itself isn't difficult to get to, and there's free onstreet parking nearby if you can get in. We were met by a cheerful member of staff who took payment and showed us to our room which was easily big enough for the two of us (we were in a family room with a double and a single bed), and had an ensuite bathroom. The beds were extremely firm, and the TV is possibly the smallest I've seen. These things weren't problems though, as we just needed somewhere to rest our heads for one night. I can forgive a great many things as long as a room is clean, but we didn't even have that.

The bathroom was atrocious; water doesn't drain from the bath properly and leaves a scummy patch on the base, the shower curtains were black with mould/mildew, and the shower head was disgusting. I like a shower in the mornings, but I couldn't bring myself to get in there naked. The helpful little glasses on either side of the basin didn't look like they'd ever been cleaned out and had old dried toothpaste all over them, and I found loose (used?) earplugs in my bedside drawer. After that, I didn't bother looking at anything else too closely. The bedsheets did seem clean though, so at least that's something.

The above is nothing that couldn't be sorted with a good clean, but in the state it was I certainly left the room feeling dirtier than when I went in. Maybe we caught them on a bad day and the rooms are usually much better, but I wouldn't stay again and wished we'd spent the extra to stay at a Premier Inn...

Extremely disappointing experience. Arrived. Wasn't shown to the table we had booked. We were then not given any menus or offered drinks or anything which we then had to ask for from the bar where we were eventually told that there was no table service and we had to order from the bar. This would would have been perfectly acceptable but none of this had been communicated to us before this, meaning we had been sat waiting, clueless for around 15 minutes. After we did order around 45 minutes passed before one of the front of house staff who was evidently doing their best although lacking the proper training told us that they were hosting a party and that this was why we had not received our food and that there would be an even longer wait. This was absolutely appalling as there was no communication prior to this, with no apology either. When our food did eventually arrive 1 HOUR or more after our order, some of it seemed slightly burned and we were not offered condiments of any kind which we then had to ask for. We were then given several pots containing around a teaspoon of sauces each. When it came to paying, we were not given a bill listing what we had paid for just told the total. This was followed by none of the staff knowing how to split the bill which took a longer amount of time. Overall this was a terrible experience with seemingly no senior staff around and a complete lack of service. I would not recommend unless some serious...

We stayed here a couple of years ago and it was lovely and friendly. We came back this Sunday 17th December and was very disappointed with it. Tge room was not the best. There was no normal tea and coffee in the room, and no heating working in our room, it was freezing, you had to get in the bed in the afternoon to keep warm. We mentioned it to the lady working on the bar and she said she would have to look at the app. We left it with her but obviously she didn't get it to work because it was freezing all night. I had a hot water bottle with me and had to refill in the night for more warmth, and put a jumper on I was that cold. As for the bathroom it was great to see a shower but we couldn't use it as the mould in the cubiclewas not nice and the shower head was black. We mentioned this as breakfast the next day and the lady said she would clean it. She did as you could smell the bleach, but there was no way she was going to get tge black out. Breakfast was another issue we were asked what time we wanted breakfast, we said 8amwhen we went down we could not get into the bar as no one had turned up. When he did turn up he just made a joke of being late. Breakfast was a bad show hardly any choice. The other issue which they need to address is, there is no contact details for you to ring in an emergency. We won't be...