Moran's Eating House — Restaurant in Cheltenham

We stopped here for lunch (parking in the nearby Bath Terrace car park) on a recommendation from a friend. My wife is attending Cheltenham hospital daily, so we've tried a lot of places in and around the town, and Moran's is by far the best we've found in terms of food quality, quantity, price and service. It was very busy on a Friday lunchtime, and we found a table past the bar at the rear, which is lighter and with interesting art on the walls. I ordered our food and drinks (including the marvellous Jaipur on draught) at the bar, and 10-15 minutes later our food arrived. We'd ordered two different meals from the Light Bites & Sharing menu, and swapped half way through. My unusual choice of a chicken, coriander and bacon sausage roll (+ chips, salad and home,-made picalilli) was delicious, cooked beautifully with a crisp exterior and moist interior. My wife's plate of nachos was huge, topped with cheese, tomato, peppers, jalapenos (quite hot) and chilli beef (a £2 option), with sour cream, salsa and garlicky guacamole on the side. It was all delicious, fresh and generous portioned. We chatted to our waitress at the end of the meal; she clearly loves working there. We were full and satisfied with the whole experience - all for less than £12 each. Very highly...

We went for my grandmas birthday. The food wasn’t good. She wasn’t very happy as the pork inedibly salty and the potatoes tasted of strong garlic. She didn’t eat it and wanted to change her order as she didn’t like it. They said they wouldn’t change it as that’s how the dish was served and if she wanted something else she’d have to pay again.

Given all the food wasn’t great and we had starters and mains for four people plus drinks it was bad service. We would have stayed for desserts too. Keeping a loyal customer happy would have been good. Plus it ruined our birthday celebrations.

We go there nearly every week to for dinner together and they didn’t care that one of their loyal customers wasn’t happy.

She’s an 90 year old woman and they wouldn’t change her meal on her birthday day.

We left and went for our dessert somewhere else.

Shame as it’s one of our go to haunts and we will not...

The once did great coffee here about 3 years ago. That is no longer the case, comparing g their lattes to one made with dehydrated, freeze dried coffee. The cakes have always been their winning item but recency find their food to be average to the point that I become bored of eating it half way through. I'm not sure what has happened to Morans over the last couple of years but I hope the can one day recover. One thing I have noticed is that the friendly staff they once had that would remember your order and engage in conversation with you, have now gone. I recommend morans taste their own coffee then go to a coffee shop like The green machine or the scandinavian coffeepod to see how much work they need to put into their own coffee...