The Brown Jug — Restaurant in Cheltenham

Monday 10th August, we arrived for our meal at 6pm and had ordered at around 6:20pm. At 7:30pm. That's an hour and a half of having been there (1 hour and 10min after ordering), before the food arrived. It's a disappointment that no one bothered to inform us of a wait, until we asked. With a toddler in tow, this isn't the service I'd expect. By the time his food arrived, it was his bath time, but of course having been there for an hour and a half already, we'd have normally expected to have left by then. My wife and mother in-law left at 8pm as it was really getting too late to put our toddler to bed. Our entire evening and night had been ruined by the immense delay. That night, as his routine was completely off, he hardly slept. Simply not what I'd expect. Due to the wait, we also decided to skip dessert. At the end of the meal, the server (after complaining again) gave us our drinks for free, which seems ok, but for the peanuts it would cost (especially on the 50% government scheme, this was a smack in the face). The table behind us got their entire meal for free due to the issue. I'm not after a freebie, but a genuine apology and effort put in to improve the situation goes a long way. The food was ok, but due to the wait and awful service, we won't be...

My recent visit to a Cheltenham pub for Sunday roast was outstanding, placing it among my top three dining experiences in the area. Opting for the mixed beef and lamb, I was served a perfectly portioned, flavorful meal. The meats were succulent and well-prepared, avoiding the common pitfall of being overcooked. Accompanied by generous sides of potatoes, beans, and red cabbage, the meal was a delightful mix of tastes and textures.

The staff's friendliness further enhanced the dining experience, making the atmosphere warm and welcoming. Based on the quality of food and service, I highly recommend this pub for anyone seeking a top-tier Sunday roast in Cheltenham. I eagerly anticipate...

I recently had a work reunion with a large party at the Brown Jug. I was very impressed with the service, all the staff were very friendly and attentive and food came out fairly quickly as we had pre-ordered. The bar was very busy as it was a Saturday evening and the rugby was on, but the area we ate was at the back of the bar and perfect for a private gathering. The food was very good and everyone enjoyed the evening. I would recommend to anyone looking for a casual dining table experience with a good range of beers and pub grub. I hope to...