Jool Restaurant — Restaurant in Cherwell District

Although I went here with my partner a year ago, we are still haunted by this horrendous culinary experience and I can no longer avoid testifying on how bad the food was. To give you the details, we were first served popodoms with chutneys- one was of a very un-natural green colour and tasted foul. We moved onto the starters which were various types of meat kebabs but again the red colour was very bright and artificial looking and tasted of poor quality.

The mains were the worst part of the meal and unedible- we ordered Mango chicken and prawn tikka masalsa curry. What was shocking was that we found an insect (looked like a booklice) in the sickly sweet mango chicken sauce and the chicken was of very poor quality. The other curry did not have real prawns and the curry overall was bland and tasteless. Needless to say, we went home on an empty stomach because the food was awful and disgusting!

Then lets talk about the service. Although the waiter seemed friendly, he kept talking to us during the entire meal, interrupting our conversations and asking very personal questions. What should have been a romantic evening ended being an awkward moment. Finally I should add that later on in the evening, we could hear the waiter arguing with other staff in the kitchen and shouting, which was very unpleasant. Added to the appaling food quality, this made us feel like our worst restaurant experience ever.

After this experience we were so shocked and felt so intimidated by the waiter shouting that we wanted to leave immediately.

Overall, I think this place should be shut down for hygiene...

Having been to this restaurant three times before to catch up with friends, we decided to visit again tonight. Previously, we have always had a pleasant experience. However, tonight’s visit was quite different. Upon arrival, the waiter asked me and one of my friends if we wanted to order popadoms. We said we were waiting for two more friends and would wait. He came over two more times before our friends arrived, seeming a little impatient. We ordered our food at 8pm (there were four of us) and it arrived at 8:55pm (despite being told it was on its way twenty minutes earlier). They informed us they had had a lot of takeaways. It seemed strange for them to prioritise takeaways over sit in meals. Two of our meals were a lot spicier than they should have been (one was a korma!). They offered to make them milder but due to a lack of attention this was twenty minutes into the meal. The restaurant wasn’t even that busy with many of the larger tables empty. When we asked for the bill, the waiter took our contactless cards and scanned them for us instead of showing us the screen with the amount being charged. When one of us pointed out we would like to see the amount first before our card is scanned, the waiter became very defensive and argumentative, explaining he was charging us the same amount. Overall, a disappointing experience - one waiter in particular seemed very abrupt. Maybe he was feeling stressed about the workload but he should try not to show this to...

Wouldn't order from here again.

Please see the end of this description for the items ordered and their prices via JustEat.

The Tikka Masala was nice and rich, this was one of, if the only, redeeming factor of the meal ordered. It should be mentioned that although the sauce was nice there were 7 medium sized chunks of chicken. The rice wasn't anything to write home about, merely rice with onions paired inside.

The chutney sauces were half filled, full liquid and sour and the Naan was uncooked and doughy. The Naan was very disappointing, it was small and bad tasting. To wrap it all up the chips were hard and again not good tasting.

There are other options in the area that provide a better meal for a similar price. Admittedly the delivery driver was really pleasant and the meal was delivered earlier than expected.

Tikka Masala, Chicken 8.50 Fried Rice, Onion 2.95 2x Chutneys, Mango 1.40 Plain...