Previously Ive had some great experiences in here. Especially when eating. But unfortunately we came in as a group of 7 last night for drinks and we missed the sign saying ‘wait to be seated’ and headed straight to the bar as we just wanted a drink. I understand we missed the sign (our mistake) but the woman behind the bar was quite passive aggressive about it and you could she was annoyed by what we had done and I said oh sorry I didn’t see the sign. The place wasn’t busy at all so I’m unsure why it was a big issue also I’m pretty sure you have to go to the bar yourself to get served anyway rather than table service. She was slamming our drinks down on the bar as she served them and then mumbling to her male colleague about how we just walked straight in and past the sign, she thought I couldn’t hear her and honestly it made me feel quite uncomfortable. I’ve worked in hospitality myself and I can understand it can be frustrating but really we hadn’t done anything crazy, it wasn’t busy and in this current climate the woman should have probably been happy about 7 people walking in for a few rounds of drinks. She was rude. I was going to bring it up with her at the bar but I didn’t want drama on our evening out. Like I mentioned I’ve always been welcomed here previously but this particular woman was not made for a job in hospitality in my opinion and she didn’t seem to want to be...
Read moreNo longer allergy friendly!!!!!! Sorbo was a great place to eat in the town centre, I have eaten numerous times at Sorbo with friends and family. The staff have always been extremely understanding when it comes to my allergies. Usually staff inform the chef and other kitchen staff members of all my allergies. This is no longer the case i have four major food allergies but two of them were not in the top 10 allergens for their policies! And that it is now against their polices to inform the people cooking and preparing peoples food for their allergies. Stated by two very rude staff members that they are trying to protect me from anaphylactic shock by not informing the staff who is preparing the food. I have been hospitalised twice with a kiwi allergy. Either Sorbo have some very twisted views about how to protect their customers or the staff just simply do not care. I understand there's always risk to eating out when you have allergies, but the risk is minimised vastly when the people preparing your food are aware of your allergies! I could not eat here due to the staff members sending my anxiety through the roof and I will not be setting foot in the place again. You have lost a loyal...
Read moreCalled in for Brunch and a Christmas catch-up with a friend. The place is pleasantly decorated with an eclectic style. There are plenty of seating areas and the tables are well spaced out. Another delightful feature was that the place is 'dog- friendly ' which is always a plus, in my view. I opted for Shakshuka which was filling and tasty with just enough spice. The poached eggs were cooked to perfection and it was served with flatbread. I also had a freshly squeezed orange juice which was delicious!!! My friend opted for the Miami brunch with cheese and sweetcorn fritters, black bean and sweetcorn salsa, avocado and feta. The food was served quickly and with friendly staff in an efficient way, bringing napkins and cutlery BEFORE serving the food and drinks. Altogether a lovely way to start the day and we shall certainly return. One slight negative... we hoped to have a Bucks fizz with our brunch as it was a special occasion. Unfortunately they were 'out' of prosecco. HOWEVER we were served with a 'pud' of delicious chocolate brownie, as an apology, and we left feeling...
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