Domino's Pizza - Chichester — Restaurant in Chichester

Ordered a Texas BBQ with extra/double cheese. Pizza turned up with barely a shred of cheese on it. Called to complain and was asked to email them a photo and call back in 5-10 minutes, which we did. The lady on the end of the phone checked the photo and said because they could see “a little bit” of cheese, the order wasn’t wrong, they wouldn’t replace it, but we could have a £5 voucher. This wasn’t acceptable. We wanted to return the original (untouched) pizza and receive a replacement, because we were hungry and this was supposed to be our dinner. They said no and said we could speak to a manager. Male manager repeated the comments of the female member of staff, but initially said he couldn’t send a replacement due to stock and supply issues. He then changed his tune and said they could manage a replacement if we wait 2 HOURS! Again, this was unacceptable, because it was not our mistake and our order should be prioritised. In the end, it was a £5 voucher (to cover the cost of the nearly £24 pizza we wouldn’t be eating) or a 2 hour wait for a replacement. Here we are waiting, despite a photo proving the mistake. Absolutely terrible customer service. We won’t order again.

UPDATE: After waiting over 2 hours we called back…the manager never put our replacement order through and then left! We’ve been treated like liars and with zero respect. We’re both disgusted. We were offered a £20 voucher from another “manager”, so we are stuck out of pocket and without dinner. Outrageous customer service. Don’t bother...

Cheap skates!!! Did not add in extra sauce as requested. Came with standard sauce. Person taking order at the time (Kieren) stated that he'll see what he can do to chuck in a few sauces - never arrived ! Delivery driver said that he'll run some over for us as they usually cost. Still never arrived !! We had to share 2 sauces between four people. Phone Dominos wishing to complain and manager (I assume) did not seem to give a hoof and said the sauces are chargeable...I wouldn't have mind paying if it was strictly specified as usually people would give out a few on the house... anyway. Will not order again. The bad reviews on here from other people is so true!!! Over a couple of sauces, they made a hoo ha !!! Well done, DOMINOS!!! Keep it up !!! Go to PAPA JOHN'S (if they are still around), at least they value their...

I recently had a fantastic experience with Domino's Pizza in Chichester. I ordered a takeaway pizza and opted for collection, and I was thoroughly impressed by the clear, fast, and friendly service I received.

From the moment I placed my order online, everything was straightforward and efficient. The pizza was ready right on time, and the staff at the store were welcoming and attentive, ensuring my order was correct and piping hot.

The pizza itself was delicious, with fresh toppings and a perfectly baked crust. Domino's in Chichester clearly takes pride in their product and customer service, making the whole experience seamless and enjoyable.

I highly recommend this location for anyone looking for a quick and tasty takeaway option. I'll definitely be...