Nando's Durham — Restaurant in City of Durham

We've only visited Nando's in Durham a couple of times, but it already looks like this will be our favourite Nando's. Despite being busy, the restaurant has plenty of space both inside and outside, which is great for a comfortable dining experience.

The staff is exceptionally friendly and understanding, especially towards our need to take care of our little daughter. They provided us with colouring paper and crayons to keep her busy while we waited for our food. This small gesture made a big difference and added to our pleasant experience.

Prices are standard for Nando's, and all the usual standards are maintained. The restaurant is clean, and the facilities, including the toilets which are located upstairs, are well-maintained. This setup contributes to a cleaner environment, unlike some places where tables are right next to toilet doors – not the case here at all.

I highly recommend this Nando's and will gladly give it five stars. The dishes are served at the correct temperatures, with cold dishes being cold and hot dishes being hot, so no unpleasant surprises with warm salads or cold chicken. The restaurant appears to be sufficiently staffed, ensuring there are no delays in service.

Overall, Nando's in Durham is a fantastic place to dine, whether for a quick meal or a relaxed...

I once gave this restraunt 4 stars but following my experience in recent times which has been poor I would give a zero.

I ordered food after a hectic day and it was not delivered. Tried calling and all the members of staff were giving was the robotic answer of " unfortunately we have raised a request and you will get a refund". This is very poor response because

It does not serve your customers. Refund is the barest minimum especially when you have evidence the order was not delivered.

You keep people's money and expect them to wait for your response and subsequent email. What if that person had no other money for food that day or night.

The manager J.E in durham was quite dismissive and rude. Saying how he has worked there for 2 months and this is the first time he was getting that complaint therefore this was rare. That as soon as the order leaves nandos they have nothing to do with it.My order has been messed up twice in less than 6months from same durham Nandos and I am just 1 customer. I placed an order with nandos and if the have hired with an inefficient delivery company, then I will hold Nandos responsible.

Nandos needs to have a chat with deliveroo to ensure customers get what the...

Nando's in Durham is a great place to relax and catch up with friends in a comforting environment. The food quality has been consistently good at this branch, which is always a plus. However, one noticeable downside is the increased prices across all branches, which is unfortunate.

The restaurant offers a pleasant atmosphere, but it can get quite busy, as I experienced when I visited on a Wednesday evening around 7 PM. There was a queue, which was a bit surprising for a weekday. The staff, though, are friendly and accommodating. One minor inconvenience is that they encourage customers to order through a QR code, which can be annoying for those who prefer a traditional menu like myself.

On the bright side, the cleanliness of the bathroom was notable, adding to the overall positive impression of the restaurant.

All in all, Nando's in Durham is a decent dining spot, especially considering the limited options available in Durham. Despite the higher prices and the digital ordering process, it remains a reliable choice for those looking for a tasty meal and a cosy place to spend time...