Market Tavern — Restaurant in England

An OK pub, but on the pricier side for what it is.

Atmosphere was a bit lacking. OK, entered in on a Monday night - it’s never going to be buzzing. But there was a few punters nipping in and out.

Now I like a boozer where it’s comfortable, and that starts with the staff. Being honest, the staff on this night weren’t the most approachable in all honesty. A pub it supposed to have the bar propped with punters, but this was somewhat shunned slightly.

A few basic simple requests were made by other punters that seemed like the largest challenges known to mankind for the staff at that point.

Drinks quality was OK. Guinness was poured appropriately which is often overlooked in many places, so Kudos for that.

I think this place serves food up to a point, but not late on, so it’s more of a boozer at night than a chain ‘pubstaurant’ (yeah, I made it up. Let’s see if it catches on). Footy was on several tellies, there’s a bandit right in the middle of the ground floor. Maybe if it went back to a more traditional boozer after 8pm it would feel more like a...

Went there yesterday for Sunday lunch visiting the area for a week. Got there at about half two. Welcomed at the bar with "If you want food it with be over an hour's wait." Looking round the place looked daily empty so l enquired as to why? Because all our food is cooked fresh was the abrupt reply. Ok fair enough I thought so l ordered a Sunday Roast. No Roasts left was the reply despite clearly stating on the menu Roasts served all day. Ok Fish and chips please No fish and chips either was the sharp reply. No apologies or anything By this time I was starting to get anoyed. Me and my family just wanted something to eat this young lass clearly did not want to serve us. Me and my wife and family walked out disgusted went just outside the market place and found a pub got everything we wanted plus puddings and drinks all for a less less cash. It was first class and the staff were warm and friendly. What a difference you need to train your staff in manners and alter your Sunday menu's. Durham is a lovely place but your pub will not get...

Came for a pint and some food after work, grabbed a beer and a menu from the guy behind the bar. Went outside and ordered food and another drink to my table using the app, then was a little mystified when nothing arrived for 45 minutes.

The barman was outside collecting empties so I asked what was occurring. He was pretty mortified because the orders on the app hadn't been checked but immediately set about putting it right, bringing me my beer right over. Got my order within 10 minutes and a free pint chucked in as an apology.

Mistakes happen and things go wrong but it's about how you fix them and I can't fault the staff for their reaction, with the manager coming over to apologise in addition to the barman. The food was decent pub grub and the pub itself is really nice. Can't go 5 stars due to the food hoohah but I'll definitely give the place another go because the customer service...