Frankie & Benny's — Restaurant in City of Edinburgh

Going to a food outlet in a retail park rarely conjures up images of haute cuisine, and this place is no exception. Standing, unacknowledged at the front desk waiting to be seated, as the staff member tapped away at his keyboard, was the first bad omen. We eventually got a .."Be with you in a minute".. without him even bothering to look up. "Table for two?"... followed once he finished his keyboard tapping. Then came a.. "Follow me" ... in response to our answer in the affirmative, and we were shown to a clean table, and menus were dropped in front of us, and he left. No hellos or smiles were offered. We ordered chicken burgers, coke and tea from the menu, and it all came pretty quickly...so, one positive. But my tea was served as a cup of hot water with a teabag on the side...hmmm, how is that going to infuse? Boiling water is a necessary precursor to any infusion. The chicken in both (dry) burger rolls was as tough as old boots and bone dry. The 'skin on fries' were just your standard fast food skinny fries but with potato skin on some of them. To top off our experience, on requesting the bill, the credit card machine with its "would you like to add a gratuity [ ] Yes [ ] No" screen was pushed under my nose. That was an easy decision to make, and a firm tap on the 'No' button was made. I used to enjoy coming here, years ago. But the poor quality of food, plain bad service, and the rude 'gimme a tip?' machine means that it's a permanent NO for...

The most unpleasant welcoming I have encountered at a restaurant, no smile no hello just straight up table for 2 follow me barely even looked at us, waited 20 minutes to order our food baring in mind there was 6 people in the restaurant at this time and our server saw we were ready to order, but carried on wiping tables instead, after we ordered we watched our food sit in the counter for 10 minutes whilst the same server was standing talking to other staff members, after finally getting our starters we had to wait a further 5 minutes before I had to actually ask someone if we could get cutlery even though yet again our server knew we had no cutlery as he sorted our napkins for us, the same thing happened when we were waiting on our mains it just sat there on the counter as he done other stuff so when we got out food it was lukewarm didn't complain as I didn't want to wait even longer, I go to this restaurant a lot and I have to admit it has been the worst service I have received, also I think the menu needs to be more varied as I love pasta dishes but unless you are getting carbonara it is all that tomato base sauce and it all just tastes the same, it's an Italian restaurant it should have a lot more varied...

Crew members were helping to advertise the new barbie movie by wearing hulla chain-necklaces and had the restaurant decorated in a holiday theme to match.

No one was at the counter when we walked in, however within a minute someone was there showing us to our table, so didn’t wait long at all to be seated. She even had a smile and was so friendly.

Ordering process was really smooth, our waiter came to the table and put our drinks through first then our food. The service between ordering and drinks/food arriving was very quick. The food was on the pricey-side, but was very fresh and worth every penny. Dessert, we really liked the brownie! Was hot and really nice with the cold ice cream.

Perfect place to eat for couples, family meals or anything in between. We ended up giving a little tip as well as paying for our meal as the service was excellent.

If you like a drink (which I don’t really) there is a good selection of wines to choose from if wanted a glass with your meal, same for beers & spirits.

I highly recommend visiting if you’re nearby and want...