KFC Edinburgh - St Andrews Street — Restaurant in City of Edinburgh

Horrible lunch experience between 12.30 and 1.15 on 26 Sep 2025. I ordered my food and found nowhere to sit down as the basement floor was shut (unbelievable during the most busiest Friday) and I had to found a very small place next to other people to have food. Then my boyfriend came in and ordered zinger burger, hot wings and fries with order 5053 around 12.50. The boy who has the dark brown skin and dark black short hair and also little bit Indian accent or somewhere accent gave the wrong food as my bf ordered chicken wings and he gave my bf a big chicken breast meat and also the boy forgot to give my bf zinger burger. My bf was very hungry so he didn’t check the food when he was given and he started to have what he got and then he found out that he didn’t get chicken wings correctly and his burger was lost. I suggested him to get it as he paid so he should get it definitely. My bf asked the boy politely for the lost burger back and the boy requested to see the hot wings. My bf said first u didn’t give me the hot wings and the chicken I got I have finished. Then the boy said I couldn’t give you the burger. My bf came back with empty hands then I asked my bf where is your burger and he said he didn’t give me because I don’t have hot wings. I walked straight to counter said “I want to talk to your manager on duty today” and asked where is my bf’s burger. The Indian lady said very meanly and loudly “PLEASE WAIT!”. Then the boy noticed me and I asked him “My bf paid and you didn’t give him the burger. Why couldn’t he have his burger when he found out he was not given at all?” The boy’s attitude was super bad and very firmly said “Becuase he didn’t show me the hot wings” then I said “He already had the chicken. Do you want to cut his stomach and see where the chicken is?” Then he shut up but still rudely and heavily put a burger on the table. He didn’t apologize and didn’t say sorry at all. It was absolutely a mistake beginning from this boy. We just paid and wanted food. That’s so simple. But this boy made everything so difficult and unpleasant. This kfc used to be a good place to have food and all our food was served correctly all the time in the past but now it devolved into nonsense all because of your low requirements on recruitment which causes bad service, bad staff and bad environment (please see how disgusting your toilet is now and it seems your staff don’t clean it at all). The staff is the most horrible part. They are very rude, impolite and they don’t know the shame, don’t accept the kindness from other people to take chance to do something right, and don’t feel sorry for their mistake at all and kick their own mistakes back to innocent clients and transfer all their bad emotions to other people. It’s purely awful. What I said is all true and there were lots of people witnessed it happened to us. Please do check camer and seriously deal with your horrible staff and if you don’t you will get your own business and reputation...

It was a Saturday (25th Nov) evening around 6 pm when I decided to visit this restaurant with my family, including two young children, after enjoying the castle light event. Unfortunately, it turned out to be a memorable yet unpleasant experience. The restaurant's order machine lacked the capability to print receipts, making it impossible to review or check our orders. Fortunately, I had taken photos of the order numbers.

Upon entering the downstairs seating area, we were met with a disheartening sight. The floor was completely flooded, and all the tables were in disarray and dirty. One staff member was attempting to manually clean the tables in a somewhat clumsy manner. I had to took blue rolls and clean ours table. Toilets were ununsable !

When our order finally arrived, we discovered that several items were missing. The absence of printed receipts had hindered our ability to verify the order. After a 10-minute wait, a staff member printed the receipt, revealing that a kids' item was missing, and there were extra fries in the bag. As a parent with two children, I couldn't accept food for only one child, knowing it would lead to conflict. Rectifying this issue took an additional 30 minutes. Meanwhile, we were informed that downstairs access would be closed. Thanks to the kindness of the security staff, we were granted 10 minutes to finish our meal.

The entire atmosphere inside was chaotic, with staff members appearing clueless about how to manage the situation. There were numerous people waiting, including those collecting deliveries and those in line to order at the cash-only till.

The overall impression was one of disorganization. All the food was packed into a bag with numerous trays scattered around. Staff members seemed unwilling to clean them and provide them to customers, simply stating, 'no trays are available.' I strongly advise everyone to steer clear of this place based on...

Ah, the KFC restroom — a five-star experience for anyone who enjoys the aroma of despair and the decor of post-apocalyptic chaos. From the moment I stepped in, I was greeted by a stunning modern art installation: shredded toilet paper strewn across the floor like confetti after a New Year’s party no one wanted to attend. Inspirational!

The “Caution: Wet Floor” sign thoughtfully lying flat on the actual wet floor? Brilliantly ironic. It really challenges you to live on the edge — slip hazard included at no extra cost.

Want privacy? The stall door generously swings open like a saloon in a cowboy movie. And inside, a toilet with the seat up says, “Welcome, we’ve been expecting you,” while its surrounding battlefield of tissue scraps whispers stories of previous visitors’ heroic battles.

Bonus points for the half-empty KFC cup on the sink. It adds that lived-in, “we-cleaned-this-last-week-maybe” charm. And let’s not forget the Dyson hand dryer — it actually works! Which is great, because with all the scattered paper, it's clearly the only functional drying option left.

Now, to be fair — the food was great. Crispy, juicy chicken as expected, and the eating area was surprisingly clean and comfortable. The contrast between dining like royalty and visiting the dungeon of doom was almost theatrical.

In conclusion, this isn’t just a bathroom. It’s an experience. Come for the chicken, stay...