Kitchen — Restaurant in City of Edinburgh

So disappointed

I have on and off made purchases from here for years. Recently I have had a baby, it's an emotional rollercoaster. Your nervous of where is baby friendly

I was very surprised to learn O'Briens weren't. They are in a food court that's has a family eating area. My friends baby had been screaming and the hot water in her flask used to heat the milk (from the out side - it's instant milk) had for some reason not stayed warm when this upset mum asked for help and if she could have some boiled water (m&s, Costa, starbucks all do this no issues) she was told no they can't give this over.

The distraught mum then had to get the cleaners to help her get water. Honestly I understand health and safety nonsense but if M&S etc don't have a issue helping then why do you ?

I will never buy from this franchise again. Yes it was only the odd sandwich or cuppa so won't dent your business but I just wouldn't feel ok to support a business that doesn't help out a mum close...

I think this place now trades as the Kitchen and I had a really bad experience in this place a few months ago. I don't know if that's improved but I did want to put a review to highlight it to other people. The staff were bullying a younger staff member and it was just hideous and then turned on me when I tried to highlight the issue with them so ended up reporting it to Trading Standards to just get a mouthful back from them personally. Wow. Sorry if it's a different business can't find an update for...

Never normally had a problem here but went in today and ordered a baked potato plus a cheese and onion toastie. The baked potato was cold plus the toastie looked as if it was put in a toaster for a second with a thin layer of melted cheese and chunky red onions that weren’t even toasted with the sandwich plus the toast was cold as well as if they left it lying out for a while before serving it...