Upstairs at Anna's — Restaurant in Conwy

A bit disappointed! Came for afternoon tea with a group of friends. Firstly, it's nice to see the place renovated, it was dated for a long time and it's a really great spot for baby showers/girly birthdays etc. Super pink, very modern. The lady serving us was very friendly and professional. I noticed as soon as we sat down that nothing was particularly clean. The chairs and menu covers are a suedette material which isn't wipeable, so they've become very grubby (think makeup stains , food smears etc), and I had to brush crumbs off my seat before sitting. The tablecloth too was not clean. When our tea arrived I had to brush old tea leaves from my prosecco glass, and all the cups and teapots were very badly stained, chipped and looked unclean. Most afternoon tea establishments will use a bicarb solution or fizzing tablets to keep on top of this but not here. Most of the afternoon tea itself was fine, but the scones were an inch thick, black on the bottom and crumbled to pieces when cut in half, had to eat mine with a fork - very dry. They do use real clotted cream though so points for that.

After we finished we sat for a long time (well over an hour) chatting, but we were not approached to be offered more drinks. It was nice that they didn't rush us so they clearly didn't need the table back so not sure why nobody spoke to us. Otherwise the service had been very good.

All in all I wouldn't consider this place a higher class spot, everything needs a deep clean and it's not sanitary, or very nice, to serve drinks in chipped and dirty drinkware. It's the quality of the scones that matter most in an afternoon tea (in my opinion) and this fell a million miles from a good standard. I've had much better afternoon tea in the area and I am unlikely to return. The staff were very pleasant but could be more attentive...

Having looked forward to our bottomless brunch works function there, I can only say that the experience on the whole was underwhelming and disappointing.

Positives - stylish, clean and vibrant decor; quality of food.

Negatives - Not value for money, nowhere near worth £40; portion of food, speed of service (more detail below); attitude of one member of staff in particular; unprepared for a party of 24 even though we had booked weeks in advance.

I had ordered and re-ordered a drink twice, having then waited 20 minutes, I queried where my drink was (bearing in mind other people had been served a couple of drinks during this period) and was given a response with a very insolent tone and attitude that it wasn’t their problem as they had a shortage of glasses. When I challenged this and suggested that the time should be extended she walked off. Furthermore, when the same member of staff served my dessert, she unceremoniously slammed the bowl on to the table.

I notice on other reviews that there’s always an excuse for negative feedback from this establishment and will never admit their failings. We won’t be coming back as customers again as it certainly wasn’t value for the £40...

On a blustery, drizzly autumn's day, Anna's provided a warm, cosy and picturesque lunch/afternoon tea experience. Starting from the welcoming entrance (look out for the whimsical suspended teacup display) to the gentle pastle-hues of the dining room, the ambience lifted our spirits on a grey day. The menu offered lunch and tea sets from 12 midday, so we settled for a combination of lunch and tea. Soup of the day was pleasant with some sinfully soft bread (forget healthy wholemeal, for once!) while the teasets had very generous servings - the fisherman's tea had large servings of smoked salmon with crispy fried seafood, while the tea for one had sandwiches (cucumber, ploughman's, egg, ham) and a delectable serving of sweet options (scone, clotted cream, berries and chocolate mousse). Service was friendly. It's a small establishment with a small number of staff, so I expect when it gets busy, you may wait a little for food but we were happy to relax and enjoy the atmosphere. I'm sure our experience was coloured by the overall charmingly done decor, but after all, it's the sum of the...