Goffs Manor — Restaurant in Crawley

First impressions were it’s a lovely, cosy restaurant/ gastropub with nice outdoor area. Food was pretty good overall, above average, I got the beef roast. Bar staff were friendly and were very accommodating to gluten intolerance (which was 1 of us who was coeliac). However we were really disappointed in the end. We went for my mother’s birthday. I got her a surprise birthday cake that I asked behind the bar if it was ok to keep there and light closer to the time (like you usually would in that type of restaurant setting). The 2 women behind the bar were so friendly - wrote my name on the box and said just let us know around 10mins before and we’ll get that out for you. We give the 10mins notice. 30mins go by and nothing. So we go back up and there was a waiter man (Luca? I think his name was) who went and got the cake from the kitchen, and handed back the cake in the box with the candles and said sorry we are understaffed we can’t do this for you, 2 people have called in sick. No real apology and he just went about his business. So we walk back to the table with the surprise cake inside the box and no candles lit. It was so disappointing and just embarrassing quite frankly. Ruined what was otherwise a lovely experience. It’s ok to be understaffed, but why agree to take it to begin with? If it was an immediate no we would have done it elsewhere but the initial staff were so friendly and welcoming - it was a shame this waiter kind of ruined the experience overall. I told him at the end of the night that it did kind of ruin the experience. Takes 2 mins to light a couple of candles and bring it to the table. Or I would have done this myself with staff permission - they just needed to store it and provide a lighter. Instead it was brushed off and felt as though they didn’t have time for us. When you pay money to go somewhere the little things like how people treat you make a huge difference. It’s a 2.5-3/5 purely due to the service. Would have been a...

Lovely old pub, full of character, little nooks to sit in, a big garden and dog friendly. It could be sooo good, but the service does let it down. On this occasion my friend and I had gone in from the garden to order together - 7 meals, same table number, paying separately. But while his family were served their food promptly, mine were still waiting an hour later. I could see what had happened - a big table of about 20 people had turned up and must have ordered online at around the same time as us, so the kitchen had moved on to them without noticing the rest of our order. I went in to ask a couple of times about the rest of our meals and was told they it was on the way and they were busy. Eventually, after watching everyone on the big table next to us get served and our friends had long finished eating, 3 of us did get our food, but my son, still, did not. I gave them another 15 minutes before going in to ask about his food (a baked camembert) , and was again told they were busy and i should've ordered inside. I said I had, at which point another staff member was called to go check on the last meal. They emerged with said Camembert, handed it to me, and asked did i want a free desert. Declining, I took the last meal out myself, my son ate it, and we left. What inspired me to take the time to give this review is that at any point they could have apologised, but no one did. I'm quite a chilled person, and a simple sorry would've gone a long way. The food btw when you get it is quite nice, improved since...

I do like this place I went there Saturday just gone only problem I have is I go alot everytime I go I catch my clothes on the nails in the wood beams I've ruined alot of stuff there now but Saturday took the bisuit I got a lovely jacket for my Xmas and birthday and once again them nail's caught my jacket and ripped it I love this jacket it cost a lot of money a real lot all the other stuff can be replaced but the jacket sentimental cannot be replaced first time ever I actually complained and all I got they probably won't do much privately owned it's not in the chain and yonas really don't care that much apparently about their customers so if that's the case I won't be studying another foot in there and I will recommend to all my friends and everybody else today goneva and it will be the most boringest place to work out there's no one will go in there anyway I'm going to complain and keep going if nothing is done then they can speak to my solicitor this time because not only is it dangerous one day someone little kids or something is going to take their eye out or something and then they could be blind or because this stupid now was in their place that's it all I got to say I'm disgusted anyway cause park manor hotel yeah right not place that I thought it was anyway hope someone else sees what I'm on about and listen goffs park manners management hotel owners or wherever you will be hearing from my solicitors trust me anyway have a good day he's review for this Day all the...