The Flying Horse - JD Wetherspoon — Restaurant in Crawley

To whom it may concern;

I had approached this pub to have a drink, after which I decided to order some food.

After placing my order, I asked the cashier (man, short blonde hair, glasses) if someone could come and clear my table before my food was served.

Some fifteen minutes later, a waitress (red hair, arms covered in tattoos) approached my table holding my food, and I asked her if she could clear my table before serving my food. The request was ignored, the food was left on the table, and she proceeded to take a couple of plates, leaving all the numerous glasses atop.

I approached her a few minutes later, as she was clearing another table, and asked her again to clear my table. She approached the table with a colleague, they cleared most of the glasses (but not all), and failed to wipe the table surface clean.

I waited a few more minutes, and asked to speak to the shift manager (blonde woman, glasses, red dress). I explained the aforementioned scenario, and asked her to discipline her staff and rectify the situation. She merely threw a few prefab apologies my way.

As the waiters were serving and clearing other tables, five minutes later, I asked to speak to her again. I told her that still nobody had completed the task and she proceeded to improvise excuses; I then asked her whether she had disciplined her staff or asked anyone to finish cleaning my table — this question was ignored. She then offered to clean my table and did so herself, some fifteen minutes after the food was served.

Once to the cashier, twice to the waitress, and twice to the shift manager did I have to ask for table 76 to be cleared. You can draw your own conclusions.

Was it too much to ask for me to eat in a clean and dignified environment? What will be done to improve upon the standards of this...

Had a terrible experience here, don’t like giving 1 star reviews, but I feel I have no other choice. Here’s how my experience went.

I’m travelling alone to the states, thought I’ve got time for a quick beer and meal, asked where I should sit and I was told that I should just find a table and order through the QR code, easy enough.

Sat down on literally the only table in the entire place, bearing in mind I’m by myself so it should be easy to find somewhere right.

Scanned the QR code, found a beer I liked, ordered a Diet Coke, need to stay hydrated for the flight and thought I’d have a lasagne.

Went to pay and got an error message, thought that’s strange but I can try to pay through PayPal instead. That didn’t work either, tried to pay on Apple Pay, still nothing, tried another card… nothing, all giving me this same error code. I think I tried another Apple Pay and realised it’s really not working.

I asked a member of staff for help and he said he didn’t know, but went to speak to his manager, had a really quick chat, literally looked like he said no, just tell him to go to the bar. Sure enough the guy comes back and says nothing they can do I have to go to the bar. I asked if there was any other option, only because I had all my bags and I didn’t want to loose this golden table. No compromise. Clearly it wasn’t meant to be, so I gave up and left. Very difficult to review when your not...

I have never seen a breakfast sandwich so lovelessly prepared. This is what you would expect in a spoons, and didn’t prevent me from eating the whole thing before taking a picture had even occurred to me, but at this point my question to the chef is—are you ok? It tasted exactly like all Wetherspoons food tastes. I’m not naive, I’ve done my rounds. It just looked so comically bad that I can only assume you slapped it together despairingly, maybe while lamenting about a breakup or an altogether more existential crisis.

So i just want to know why. Who hurt you? Or was it not a “who”, was it the state of the world that wore you down during Tuesday’s slightly (but not extremely) busy breakfast service? Did you throw the top bun of that muffin down with a gesture which said “I give up” in response to your deep feelings of utter helplessness? The planet is dying, yet still the Wetherspoons breakfast service rages on, and so must you. If that’s the case then i can relate to you brother; maybe we aren’t that different, you and I.

I hope you can rediscover the love of fine English cuisine which i imagine bought you to this job. I hope the currents of emotion coarsing through you once again run red with love and passion, rather than grey-green with ambivalence. In the meantime, keep up the good work; that food tasted exactly like all other spoons food i have ever had, which i believe...