Costa Coffee — Restaurant in Dacorum

Sometimes a bit hit and miss with their customer service. I go to Costa in Tring at least once a week, usually at the weekend, so I do expect it to be busy and I am prepared to queue. The member of staff that takes my order doesn’t usually offer an apology or a ‘thanks for waiting’ though. I have had occasions where I have given over my Costa loyalty card but the points haven’t been put on, meaning I’ve had to take the receipt back and get them added, so a bit frustrating. On occasion they do get my order wrong, then I feel a bit rude trying to get the baristas attention to tell them, especially if there are a lot of people waiting for their drinks to be made, I feel like I’m ‘pushing in’ as it were. The tables aren’t always clean and I don’t think I’ve ever seen a member of staff wipe a table down. They will collect dirty cups etc. and take them away, but not wipe the tables. The highchairs seem very unhygienic; I always take my own wipes to wipe them down before I put my one-year-old in them. There are usually old food bits on the seat and the straps are just filthy. The quality of the food and drink is generally good though, pretty much what I’d expect from Costa. So OK overall, but could do...

There is no humour in this review, sadly. I was treated with despicable hostility and impatience for no explicable reason at my local Tring Costa by one woman.

I was feeling fragile anyway, a bit fumbly, because her imptience was clear. The place was calm, almost empty.. no need for the rush. I brought up her manner gently, but it got worse where she ranted at me, incomprehensible, until I put my hand up and said,'Stop...stop talking at me'.. I would have just liked my coffee and food to go and did not want to listen to her anymore. Even then, I had to ask her twice to stop ranting at me. I have been using my local Costa for 24 years, and now I don't want to use it anymore. People have bad days, and I am really forgiving of this, but.....

I am also SICK to death of their poo brown colour scheme... it is not very Spanish, and it seems like it could do with a coat of paint inside.

If you need a designer Costa- look me up. We have a little Italian further down where buying from them is an experience . I know Costa is a franchise, but it is popular, so they need to look after it better.

An update is- it seemed like a bad one off, so I am...

Very slow customer service, one girl on the till , two guys on the coffee machine , one barista on floor . 2customers before me and I waited 10min to order , than another 10 to remind them that I was before the drinks they wereaking for customers behind me. When I asked wherre is my drink noonebutDavide ( barista who just started his shift) was trying to solve the problems.

I dont blame them that at the end I didntgetmy drink and my food was cold- itsa biglack of.training and supervision.

Not sureif the manager was there or not but never seen anyone so confused behond the bR at...