Papa Johns Pizza — Restaurant in Dacorum

Dont waste your money!! Ordered 3 pizzas and dips, only half our order arrived as the delivery driver had given our pizza away and gave us the wrong pizza. Dips missing too. Also missing some of the additional toppings to one pizza. Ok, things happen... We called up to complain and was told they would remake the missing pizza and send immediately. They then call us back over half hour later to ask again what we were missing! They had no urgency to remake the pizza so we asked to cancel the order and they promised a refund. Nearly a week later no refund processed. Called up yesterday and was told the manager would call back within an hour. No call back. Awful customer service, I think they have no intentions of resolving and are...

Incredibly disappointing experience, I ordered a pizza delivery through their website, paid and got a confirmation email, however after a while I started trying to track my order, after an hour it was still stuck on “getting ready to make your order”, then after 1hour 30 I phoned and nobody picked up, several attempts later someone finally picked up and just told me they can’t do it without explaining why, and I would get a cancellation email and refund after 2 hours of ordering. This happened 24 hours ago now and still not received any email regarding cancellation or confirming I would get a refund. Very unprofessional and a...

Ordered from the Hemel store via justeat. It is the worst experience I have ever had. Food was 40 mins late so I called the store. Shifan answered the phone and was unevelieveably rude. Screamed at me, told me to cancel my order, could not tell me when it would arrive. No sign of an apology. When I asked for his managers name he told me a series of lies - there is no manager, I am the manager, the manager comes tomorrow, I don't know, it is my first day so I don't know the managers name.... he then hung up on me. Disgusting service, they should be reported. If I could give this place 0 stars...