PizzaExpress — Restaurant in Dacorum

I never write reviews but felt on this occasion I needed to! We arrived this evening for pre booked table for two and were greeted after a few moments wait by Cal as he was dealing with a delivery order. He politely informed us while showing us to our table that he was on his own dealing with the floor and deliveries as they had short staffing issues so to be aware we may have to wait for his attention throughout our visit. He came back within a few moments to take drinks orders and we happened to be ready to order our food then too so therefore experienced no waiting time! Within a very short time the restaurant filled up to I would say 70% capacity and he dealt with everyone effeciently and politely, while also seeing to the various deliveryman that came in for orders. I then noticed he had some help and later on learned someone had been called in to help out, which I am sure was a relief to him. When we came to order dessert my friend ordered the lemoncello roulade and I wanted an expresso martini. Unfortunately there was no ice in the bar so Cal didn't recommend having one . When I asked if he could make an affogatto instead he promptly said he could make me one although it wasn't on the menu! To me this was above and beyond anything I expected and my affogatto with a shot of Tia Maria was much better than my previously desired expresso martini and think you should add it to the menu! Thank you for making our visit so enjoyable Cal....you are a star! Many...

First, the starters(dough balls) took 40min to come out for them to be smaller than usual and were not cooked properly. They said they didn't have the dough balls ready to be cooked but didn't tell us so we went and asked the manager. Therefore, no communication on their behalf, or a warning before we bought them that it would take longer for them to be ready.

Secondly, the female manager offered little goodwill except for the refund until we demanded for it and had the gall to justify the undercooked and under proved dough balls.If the manager understood what customer service was, then she should of accepted, instead of trying to explain the doughballs being shrivelled, underdone husks of what they should

Thirdly, we never had issues before, but I assume that would be due to the new manager (Maybe people don't like conflict so she has no idea how to deal with disgruntled customers). Overall I saw many deliveries and no food for us ,so until either she leaves or gets better we won't be coming back, and I recommend you don't either unless it is dead in the restaurant or you are happy waiting 50mins just for the starters(let me remind you our pizzas were not...

Within a couple of minutes of all nine of us descending on this restaurant unannounced, they altered tables and seating to accommodate all. We were served by a professional, warm, patient, and exceptionally efficient lady, who ensured all needs were catered for. Nothing was too much bother, including switching off the air-con as some of us were cold, (twice as it switched on again). We were all super impressed by her service. Everyone loved their food, which somehow they delivered hot, on time, and together - and the orders were varied! Four stars for the garlic prawns pizza, which were literally like rubber, without so much of a nod to garlic - did they forget that I wonder? Regardless, based on such fabulous service, and willingness to accommodate a large group with zero notice, and the fact all other courses were consumed with gusto, we will absolutely be...